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Technical Support Professional - AMS

IBM

This job is no longer accepting applications

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IT, Customer Service

Cairo, Cairo Governorate, Egypt

Posted on Mar 5, 2025

Introduction

Job responsibilities:

• Troubleshooting technical issues

• Database querying and log parsing and analysis

• Managing the tasks and incidents

• Respond to tickets in accordance with SLA guidelines

• Identifying software solutions

• Working for incident assessment, issue resolution and change requests management

• Qualifying incidents and escalating or reassigning, if necessary

• Following up on tickets status

• Debugging, configuring, and troubleshooting the software applications

• Performing problem solving and assistance on the software applications

• Assisting the project based work if required

Your role and responsibilities

A leading multinational HR services group, based in France, is seeking a Level 2 Technical Support Engineer to provide expert-level assistance to internal teams and external customers. The Level 2 Technical Support Engineer will diagnose and resolve complex technical issues, ensuring high customer satisfaction and system reliability.

Required education

Bachelor's Degree

Required technical and professional expertise

• 3 to 5 years of experience.

• Communication skills: English, French

• SQL knowledge

• Basic Java/J2EE, Angular

• Log parsing and analysis

• Cloud platforms (docker, Kubernetes) knowledge

• IT Certifications / Degree / Diploma

• Customer focused and able to multitask

• Attention to detail and good problem-solving skills

• Excellent interpersonal and analytical skills

• Good written and verbal communication

• Quick learner, ability to collaborate with different stakeholders

• Communication skills: English, French

Preferred technical and professional experience

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

This job is no longer accepting applications

See open jobs at IBM.See open jobs similar to "Technical Support Professional - AMS" WCT-FCT.

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