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Introduction

As Experience Design Consultants, you are empowered to bring forward the best experiences for our clients and their customers. You will need to have keen sensibilities for business and service design, and can break down complex problems into expertly crafted solutions to connect the dots between our clients’ business vision and product requirements. You will be at the center of driving our clients transformation: to identify their business challenges and opportunities; to define their experience strategy, to conceptualize user journeys, and to create digital products to accelerate their business goals.
This position will have responsibility for the end to end experience design and execution, leading customer research activities, social listening, and conducting stakeholder interview and brainstorming workshops. Subsequently, you will be responsible for devising the client’s experience strategy to fulfil goals in customer acquisition, retention and advocacy. And, working in collaboration with our business analyst and product engineers, to develop solutions and continue to evolve and iterate designs in an agile manner. Teaming between practitioners, client resources, and third party partners is critical to this role.

Your role and responsibilities

• Deliver on all aspects of user experience design, from strategy formulation to UXUI execution.
• Lead business case development with good knowledge in articulating and balancing business needs with user needs
• Coordinate brainstorming workshop, set up the logistics and customize the workshop materials. You will be responsible for running the sessions, ensuring the team stays on track, and keeping a high-level view toward targetted outcome.
• Collaborate with analysts, engineering, project managers, client executives and users to deliver on projects
• Consolidate business goals, user and technology requirements to drive design decisioning
• Enforce good practices in user validation and testing of ideas
• Champion design driven methodology, advocate for the end user’s needs and positive user experiences and crafting logical UX and beautiful UI.

Required education

Bachelor's Degree

Required technical and professional expertise

• Bachelor's or Master’s Degree in Design, similar discipline or non-design degree with design bootcamp training
• Have a design portfolio demonstrating a strong understanding of user-centered design principles and practices
• Good understanding of product design and product management practices
• 1-3 years of experience in Product/ Service/ UXUI Design
• Demonstrated ability to understand complex business or experience problems
• Familiarity with workshopping techniques and ability to facilitate a diverse group to a desired outcome
• Demonstrated ability to work in a client facing environment
• Strong professional verbal, written, and interpersonal skills
• English, Cantonese: Fluent Mandarin is a plus

Preferred technical and professional experience

• Familiar with the latest digital design tools such as Figma, Adobe Creative Cloud, Sketch, Mural and etc.
• Expertise with UX deliverables: user journeys, experience blueprint, personas, ux flow and wireframes
• Storytelling, presentation, and communication with the ability to clearly express and sell ideas to client