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Introduction

The role will include project implementation, transition, and BAU support across several client environments, and all associated documentation and business controls associated with the devices under management.

As a member of a team, or working independently, the role will be required to perform an analytical and technical role in implementation, integration, and delivery of technical IT security solutions for clients. This includes the use of inter-operational processes and procedures. The role requires the ability to troubleshoot technical issues in various platforms, evaluate customer network/infrastructure and recommend best practices for application availability and network security, provide technical and procedural guidance to customers in a timely fashion, log all cases into the ticketing system and maintain ownership of issues and follow through for all customers until issues are properly closed.

A Network Security Specialist should have an excellent problem-solving skills and will need to have an in-depth knowledge of TCP/IP network routing & switching protocols, hands-on experience, and strong understanding and competency in one or more best-of-breed Firewall, IPS/IDS /security products from various vendors such as Check Point, Cisco, Palo Alto. Working familiarity with Unix, Linux, Windows OS and scripting language to automate tasks is a plus. The role will also require an excellent written and oral communication skills, good attention to details, strong organization.

Your role and responsibilities

• BAU (ongoing) support of firewall & IPS infrastructure including changes, service request & incident response, problem determination/resolution, achieving SLA targets, change/problem management.
• Assisting with Implementation of new firewalls, Cisco, Checkpoint, Palo Alto, and others.
• Problem determination associated with new project installs.
• Working with Design/project teams to ensure that proposed solutions are accurate and achievable.
• Management of problems and escalations where required.
• High awareness of individual customer service levels when dealing with problems.
• Callout services to third parties as required – Hardware Vendors etc.
• Develop, implement and maintain processes and procedures as required for the team.
• Maintaining a high level of communication with the team.
• Adhere to audit compliances strategies to ensure security and business processes as part of BAU

Required education

Associate's Degree/College Diploma

Preferred education

Associate's Degree/College Diploma

Required technical and professional expertise

• Bachelor's Degree in Information Technology, Computer Science, Engineering or equivalent degree, or equivalent work experience
• At least 5 years of experience in Network Troubleshooting
• At least 5 years of experience in Intrusion Detection/Prevention
• At least 5 years of experience in Operating System Skills
• At least 3 years of experience with Unix/Linux system admin level knowledge
• At least 5 years of experience in Customer Service
• Experience in a large-scale implementation
• Proven level 1 & 2 support skills in Firewall / IPS support
• Excellent problem determination skills especially with experience in working with 3rd parties
  Customer Service
• Multiple Firewall & IPS systems configuration & updating – Cisco, Check Point, Palo Alto
• Some experience with Juniper , Checkpoint or CISCO implementation/support.
• ServiceNow Incident and Change management
• Data exporting & reporting, automation
• Experience with web content gateways, Forcepoint Web/Email Security, FireEye, Proofpoint, ProxySG etc.
• Demonstrated ability to work under pressure.
• Cloud skills- AWS /Azure