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Introduction

The Talent Acquisition Business Partner (TABP) is responsible for building relationships with Hiring Managers and business stakeholders to ensure client satisfaction with IBM’s TAO services. They will proactively engage with their clients to understand and plan for current and future hiring demand, ensuring robust hiring strategies exist to drive the success of the function. Working as their Trusted Advisor, the TABP will develop in-depth knowledge of the talent requirements of the Hiring Manager’s business and be able to consult on relevant industry/sector and market talent insights which impact delivery.

The TABP will share recruitment delivery updates and identify opportunities for simplification, innovation, and continuous improvement in delivery, using data to support and back up client discussions. The TABP will have the ability to foresee and react to potential delivery challenges before they adversely impact client satisfaction. Whilst the TABP will oversee all recruitment activity within their area, they may also manage an individual requisition load (typically for niche, hard-to-fill, strategic or high-profile roles).

Working closely with our Recruiters, the TABP will define, develop, plan and implement recruitment strategies to be able to present qualified candidate short-lists to the Hiring Manager. This role requires both client and project management experience to meet client satisfaction goals.

Your role and responsibilities

• Acts as an IBM brand ambassador for the TAO services to their client stakeholders, working either on-site or remotely
• Works with Hiring Managers and client leadership to understand their hiring forecasts and translate it into recruitment plans on an agreed frequency
• Develops an in-depth knowledge of the client’s business and industry sector
• Provides regular updates to stakeholders on the status of requisitions, health of delivery, recruitment market insights and strategies to ensure performance metrics are met
• May facilitate role discovery meetings with Hiring Manager and recruiters to discuss delivery expectations, timelines and sourcing activities
• Consults with the Hiring Manager on the role requirements and sector/market talent supply considerations which may impact delivery
• Partners with IBM’s Sourcing Science team to ensure sourcing campaigns and activities are successful
• May support the delivery team in short-list presentation of candidates as required
• Analyzes platform data to identify ways to improve and optimize delivery performance and share best practice across the account team
• Meets weekly/monthly/quarterly production goals and revenue targets as set by management team
• Participate in client update meetings and represents the service to stakeholders as required
• Obtains high client satisfaction levels with the service to promote positive NPS scores, references and case studies from the account

Required education

None

Preferred education

Bachelor's Degree

Required technical and professional expertise

• At least 5 years of recruitment and/or HR experience
• Expertise in recruiting IT-related professionals
• At least 2 years in a client management role working across a variety of stakeholders
• Good working proficiency in computer skills and MS Office (particularly Excel and PowerPoint)
• Fluency in English and French
• Ability to travel if required

Preferred technical and professional experience

• Ability to work independently and proactively develop client relationships