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Introduction

IBM Expert Labs Turkey is looking for an experienced Service Delivery Manager to join our Data & AI team. This role is crucial in ensuring successful customer delivery of IBM’s advanced data and AI solutions. The selected candidate will manage the Data & AI delivery team, project timelines, resources, and customer satisfaction while driving innovation and efficiency.

Your role and responsibilities

• Ensure the successful integration of Data & AI solutions into customer environments
• Coordinate between customers and internal and external teams to drive project execution
• Plan, manage, and improve delivery processes to achieve project goals
• Identify and mitigate risks to prevent potential delivery issues
• Manage BP and customer relationships and ensure high levels of customer satisfaction
• Ensure best practices are followed in implementing IBM Data & AI products
• Technically lead Data & AI teams in delivery projects, providing guidance and strategic direction
• Act as a team manager for internal Data & AI teams, ensuring effective collaboration and professional development
• Provide expertise in AI tools and AI data set training methodologies
• Lead initiatives related to training LLM models, Watsonx.ai, Watsonx.gov LLM models, and Watsonx.studio
• Oversee ETL processes and manage data pipeline solutions, including IBM DataStage and other ETL tools
  
  

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Minimum of 10 years of experience in IT service management, project management, or consulting in addition to management skills
• Strong knowledge and experience in Data & AI technologies (e.g., Watson, Cloud Pak for Data)
• Strong knowledge and experience on Cloud and Containerization technologies and terms (e.g., Kubernetes, Openshift)
• Strong knowledge and experience in Data & AI technologies (e.g., Watson, Cloud Pak for Data)
• Proven project and process management skills (Agile, ITIL, or PMP certifications preferred)
• Customer-focused approach with excellent communication skills
• Fluent in English and Turkish
• Sufficient technical knowledge to collaborate effectively with technical teams

Preferred technical and professional experience

• Experience working with enterprise customers in complex IT environments
• Background in cloud computing and AI-driven solutions
• Familiarity with IBM solutions and their implementation strategies
• Ability to drive innovation and continuous improvement in service delivery
• Hands-on experience with AI model training, particularly LLM models, Watsonx.ai, Watsonx.gov, and Watsonx.studio
• Experience with ETL processes, data pipelines, and tools such as IBM DataStage