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Cloud Security (Monterrey)
IBM
Mexico City, Mexico
Posted on Dec 21, 2024
Introduction
A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.
Your Role and Responsibilities
Maintain cloud security management solutions including the design phase and ongoing configuration of related automation, notifications, and reporting capabilities. Work with a variety of security platforms and work with multi-disciplinary teams to migrate associated components to cloud services. Identify and troubleshoot cloud security events and issues as well as work with cloud service providers to efficiently solve issues or implement workarounds. Perform technical planning, system integration, verification and validation, evaluate alternatives. Analyze new and emerging technologies and tools for applicability to the customer. Prepare reports and/or recommendations of new and/or changing processes/products.
Required Technical and Professional Expertise
A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.
Your Role and Responsibilities
Maintain cloud security management solutions including the design phase and ongoing configuration of related automation, notifications, and reporting capabilities. Work with a variety of security platforms and work with multi-disciplinary teams to migrate associated components to cloud services. Identify and troubleshoot cloud security events and issues as well as work with cloud service providers to efficiently solve issues or implement workarounds. Perform technical planning, system integration, verification and validation, evaluate alternatives. Analyze new and emerging technologies and tools for applicability to the customer. Prepare reports and/or recommendations of new and/or changing processes/products.
Required Technical and Professional Expertise
- Recent graduate or over 1 year of experience in cloud security focusing on Microsoft Azure and Microsoft 365.
- Bachelor’s degree in technical área (Information Technology Systems, Telecommunications Engineer or similares)
- Proven experience in maintaining security solutions management in the cloud including design and configuration of automation notifications and reporting capabilities.
- Experience working with cross-functional teams to migrate security components to cloud services including cloud security platforms and APIs.
- Experience resolving security events and issues in the cloud and collaborating with cloud service providers to resolve problems or implement workarounds.
- Advanced English for writing and speaking
- Availability to work in person at our client’s office in Monterrey, 3 to 4 times a week
Preferred Technical and Professional Expertise
Cloud, Security, Azure, Microsoft 365, Microsoft Defender, Identity Protection, Microsoft Purview