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Storage Technical Support Engineer
IBM
IT, Customer Service
Yokohama, Kanagawa Prefecture, Japan
Posted on Dec 18, 2024
Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
As a member of the Storage Products Global Support Team, your primary role is to handle maintenance support for storage product issues.
Communication in both Japanese and English is important key for this position.
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
As a member of the Storage Products Global Support Team, your primary role is to handle maintenance support for storage product issues.
Communication in both Japanese and English is important key for this position.
* Diagnose storage-related issues for worldwide customers
* Provide customer support, adjust maintenance work hours, issue maintenance instructions to IBM technical staff, and handle part orders and case closures
* Respond to internal and external inquiries with QA Collaborate closely with global product development teams to quickly and accurately restore operations and support the continued success of customers’ businesses.
Required Technical and Professional Expertise
- Fluency in Japanese and English (Please provide your CV in Japanese with your application)
- Working in IBM office 3days per week
- Knowledge for IT hardware or network
Preferred Technical and Professional Expertise
- Maintenance support experience (product agnostic)
- A strong desire to learn and implement new technologies
- Linux certifications (LPIC, etc.)
- Network certifications (CCNA, etc.)