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Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.

Your Role and Responsibilities

As a Systems Services Representative, you will be at the forefront of driving customer satisfaction through the delivery of exceptional technical support. Serving as the primary technical interface to our clients, you will play a critical role in coordinating both hardware and software support, ensuring seamless operational services.

Key Responsibilities:

• Customer Satisfaction Focus:

  Drive customer satisfaction by providing exceptional technical support, addressing client needs with efficiency and expertise.

• Technical Coordination:

  Serve as the primary technical interface, coordinating hardware and software support to meet client requirements.

• Operational Services Delivery:

  Play a pivotal role in delivering operational services, contributing to the smooth functioning of systems and infrastructure.

Required Technical and Professional Expertise

• On-Site Installation, Maintenance, and Repair:

  Execute on-site installation, maintenance, and repair activities for IBM and multi-vendor systems and components.

• Coordination of Support Services:

  Coordinate hardware and/or software support for clients, ensuring a seamless resolution process.

• Client Advisory Services:

  Provide clients with expert advice on preventive maintenance, configuration, operation, and environmental factors affecting product performance.

• Comprehensive Service Activities:

  Perform services activities, including systems assurance, problem determination, discontinuance, and relocation.

• Client Satisfaction Focus:

  Ensure high levels of client satisfaction by delivering exceptional service and technical support.

• Critical Situation Management:

  Act as the IBM technical interface in critical situations, managing the resolution process with precision.

Preferred Technical and Professional Expertise

• Proven Experience:

  Demonstrated track record of success in providing technical support, emphasizing a focus on customer satisfaction.

• Coordination Skills:

  Strong coordination skills, particularly in managing hardware and software support for seamless customer experiences.

• Exceptional Operational Service Delivery:

  Exceptional expertise in delivering operational services, ensuring high levels of customer satisfaction.