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Introduction
A career in means you’ll be part of a team that transforms our customer’s challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, -native solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM’s product and technology landscape includes Research, , and Infrastructure. Entering this domain positions you at the heart of , where growth and innovation thrive.

Your Role and Responsibilities
This role will require in-depth knowledge and understanding of both the z/OS mainframe operating system, as well as the data management layer of the system, known as DFSMS (Data Facility Storage Management Subsystem). The candidate is not generally expected to have this knowledge upon job entry, but will be expected to be very willing and motivated to learn this technology as the entry point of the position. We have a strong education program to assist with this learning.

Regarding the day-to-day of the position, debuggers, creative problem solvers and solution finders wanted. DFSMS Technical Support is looking for individuals who enjoy scavenger hunts, puzzles, alternative numbering systems, and complex programming analysis. Are you who we are looking for? Technical Support is an always-changing and exciting industry with room to exercise your creative muscles in a way that directly benefits IBM clients all over the world. You will be working with a team of well known experts in the mainframe industry –with many patents and publications to show for it –to solve complex and technical defect related problems.

DFSMS Support is not your typical tech support. Engineers on the DFSMS Support teams are responsible for not only reading and debugging source code, as well as understanding how the products function, but also being able to articulate complex concepts to clients who have varying levels of experience with the product set.

Required Technical and Professional Expertise

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Math, Science, or related field, and/or equivalent experience.
• A strong candidate should have good written and verbal communication skills and a strong programming or engineering background.
• Knowledge or experience working with one or more of:
  • Operating system administration, command usage, or troubleshooting
  • Operating system internals (e.g., kernel, file system, networking, client-server, performance)
  • Programming and scripting languages (e.g., C, Java, Python, or Shell)
  • Data structure concepts and algorithms

Preferred Technical and Professional Expertise
A huge benefit for skills in:

• z/OS assembler, PL/X or SVC dump debugging experience
• z/OS support, development, test or system programming experience
• Client facing technical support professional experience