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Solution Consultant - Apptio



Multiple locations
Posted on Tuesday, July 9, 2024
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
  • Apply knowledge of business processes and agile frameworks to help customers refine their work models and ways of working
  • Employ technical expertise to design and configure Targetprocess solutions according to the desired company process
  • Use communication and coaching skills to help users become familiar with the tool, ensure a great experience working with the software, and make sure they benefit from Targetprocess from day one
  • Work closely with the pre-sales, training and support teams, as well as participate in product improvements discussions with the development teams. Implementation can take place online or on-site, depending on customer preferences and global conditions
  • Ensure that each clients solution is correctly structured, implemented, and deployed
  • Discover customer needs and goals
  • Implement and configure a custom Targetprocess solution, that is, customize the tool according to the customer’s needs. Building a solution involves the following activities:
    • Install solutions from templates and adapt them
    • Create custom views, reports and dashboards
    • Configure process parameters and settings
    • Create custom automation rules and metrics
    • Import customer data
    • Set up integrations with external tools (Jira, Azure DevOps, etc.)

Required Technical and Professional Expertise

  • Minimum 3 years of experience working in an Agile development environment with APIs, Jira, Azure DevOps (AzDO), and JavaScript
  • Good understanding of Agile development methodologies
  • Excellent verbal and written communication skills
  • Ability to present complex technical information in a clear and concise manner
  • Strong analytical and problem-solving abilities
  • Proficient in troubleshooting technical issues during customer interactions
  • Hands-on experience in integration development projects

Preferred Technical and Professional Expertise

  • SAFe Certified or equivalent experience
  • Automation experience
  • Converting Waterfall development to Agile
  • Experience in coaching and training teams and customers on product/features
  • Ability to multitask