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Project Manager - Refugee Processing Business Manager



Sales & Business Development, Operations
Multiple locations
Posted on Thursday, July 4, 2024
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
Population, Refugees, and Migration (PRM) is the humanitarian bureau of the Department of State. PRM promotes U.S. interests by providing protection, easing suffering, and resolving the plight of persecuted and forcibly displaced people around the world. These individuals include refugees, migrants, stateless individuals, internally displaced persons (IDPs), and more. PRM does this by coordinating humanitarian policy and diplomacy, providing life-sustaining assistance, working with multilateral organizations to build global partnerships, and promoting best practices in humanitarian response.

An integral component of U.S. humanitarian policy is the U.S. Refugee Admissions Program (USRAP), which is primarily implemented via PRMs refugee case processing system called START. PRM also engages with other USRAP partners systems, as needed, to support refugee processing and resettlement. Individuals outside the United States seeking admission as a refugee under Section 207 of the Immigration and Nationality Act (INA) are processed through the USRAP, which is managed by the Department of State in cooperation with the Department of Homeland Security (DHS) and the Department of Health and Human Services (HHS). Those admitted as refugees are eligible for USG-funded resettlement assistance.
The USRAP reflects the United States highest values and aspirations to compassion, generosity, and leadership. Since 1975, the United States has welcomed over 3 million refugees from all over the world. Refugees have built new lives, homes, and communities in towns and cities across all 50 states. On an annual basis, the President, in consultation with Congress, determines an annual limit for admitting the total number of refugees into the United States.

The USRAP is a multi-stage process requiring a refugee applicant to undergo case referral/initiation, prescreening interview, DHS U.S. Citizenship and Immigration Services (USCIS) interview and adjudication, security checks, and medical examination. For refugee applicants approved for admission to the United States, next steps include domestic resettlement partner placement, cultural orientation, and travel to the United States.

• Supports the PM and DPM in executing the Refugee Processing Center (RPC) project.

• Works closely with PRM to support the overall mission for overseas and domestic components

of the US Refugee Admissions Program.

• Ensures that the RPC and RSC SOPs are aligned with Department of State policy and business


• Supervises refugee case processing operations. Ensures staff is cross-trained to avoid processing

backlog during workload fluctuations.

• Innovates in close cooperation with Data Analytics and software subject matter experts to

identify efficiencies/automation that will increase efficiency and productivity of case processing


• Supervises training, change management, and business analysts who support RSC caseworkers

across the world in implement PRM policy and RPC system and processing requirements.

• Subject matter expert in refugee processing procedures. Familiar with refugee administration

including report generation techniques, associated statistical methods, congressional inquiries

and help desk procedures.

• Reviews and analyzes reports, records, and directives, and confers with supervisors to obtain

data required for planning refugee operations activities, such as new commitments, status ofPage 57 of 66

work in progress, and problems encountered. Assigns or delegates responsibility for specified

work or functional activities and disseminates policy. Gives work directions, resolves problems,

prepares schedules, and sets deadlines to ensure timely completion of work.

• Coordinates Refugee Operations activities with START software team, User Acceptance Testing,

systems design and prototype reviews to provide the user perspective in START system

development and troubleshooting defects.

• Monitors and analyzes costs and prepares budget. Prepares reports and records on department

activities for management.

• Evaluates current procedures and practices for accomplishing department objectives to develop

and implement improved procedures and practices.

• Establishes standards for functions that are in accordance with the contractor’s quality control

and configuration management programs, ensures that they are understood and evaluates

employee performance.

• Reviews or spot checks the work of employees and is available to provide advice and assistance

as needed. May initiate or authorize employee hire, promotion, discharge, or transfer.

• Expertise on START system from the end user perspective and expert on all RPC and RSC case

processing guidance. Serves as “go to” subject matter expert on USRAP.

• Understands refugee case processing data and assists RPC leadership and PRM colleagues to

make data-based decisions regarding policy and to manage the USRAP case processing pipeline.

• Liaises closely with PRM/A federal team on refugee case processing issues, priorities, and

strategy globally.

Must be located in the Washington, DC Metro Area
Secret or TS/SCI clearance required

Required Technical and Professional Expertise

  • Secret or TS/SCI clearance

• A Bachelor’s degree from an accredited university or college, or the equivalent combination of

education, technical training, or work experience.

• Minimum of (5) years of progressive management experience

• At least five years of hands-on experience in work similar to that being supervised

• Ability to prepare management, business, technical, and personnel reports, reviews, and

documents for internal and external use.

• Excellent verbal and written communication skills

Preferred Technical and Professional Expertise

• Experience with refugee processing gained from DHS, Department of State/PRM, Department of

State/PRM/RPC, DHS/Office of Refugee Resettlement, or USRAP partner employment