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Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
IBM’s Federal Customer Transformation Service Line seeks a ServiceNow Solution Architect with functional expertise and a passion for modernizing government experiences on the ServiceNow Platform. Our ideal candidate has excellent presentation skills, finds creative solutions leveraging the simplest tools, has proven experience with Human-Centered Design principles, follows Agile fundamentals, and has the ability to tactfully challenge the status quo when it comes to the Federal experience.

• The Software Development Manager will be responsible for leading teams of developers to

  design, develop, and maintain START which is built on ServiceNow’s products and platforms.

  • A strong knowledge base of the ServiceNow product and capabilities will be required.

  • A keen understanding of the market trends to keep up with new technologies and

  advancements in ServiceNow’s products.

  • Supports the PM and DPM in executing the Refugee Processing Center (RPC) project.

  • Conduct proofs of concept to evaluate the technical feasibility of new application capabilities.

  • Develop estimates, manage schedules and communication with partners for new features and

  releases.

  • Develop training plans and approaches to increase the software engineering capabilities of your

  team.

  • Develop and maintain coding best practices as part of an integrated agile team (analysts,

  designers, developers, testers) to consistently build features and functionality that meet the

  needs and priorities of the customer in a rapid and evolving environment.

  • Create code review standards for software engineers to identify defects (functional,

  performance, security, etc.) and suggest solutions and improvements.

  • Direct team in development of unit tests for regression and refactoring

  • Periodically diagnose and resolve application issues reported from production (especially and

  particularly code newly released into production).

  • Serve as the development lead for agile sprint efforts managing applicability and functionality of

  requirements identified for implementation.

Must be located in the Washington, DC Metro Area
Top Secret clearance required with ability to obtain SCI

Required Technical and Professional Expertise

• Active Top Secret Clearance with ability to obtain SCI

• A Bachelor’s degree from an accredited university or college in a technical field such as

  Information Systems, Information Sciences and Technology, Engineering, Computer Science,

  etc., or the equivalent combination of education, technical training, or work experience.

  • Minimum of (5) years of progressive management experience

  • At least ten years of hands-on experience in work similar to that being supervised.

  • A deep understanding of ServiceNow’s platform, modules, and architecture, ServiceNow

  Developer instance, and applicable tools such as ServiceNow Studio, Visual Studio Code, and

  ServiceNow PowerShell cmdlets.

  • An understanding of the SDLC and agile methodologies, including Agile sprint plans, code

  reviews, and change management procedures that ensure products are delivered quickly, but

  also meet high-quality standards.

  • Ability to lead and manage a team of developers, set priorities, manage risks, define scope,

  manage timelines, communicate progress and issues.

  • Proficiency in programming languages such as JavaScript, Angular JS, HTML, CSS, AJAX, Glide

  API, server-side scripting, data imports, and data exports, REST API, and OData API.

  • Familiarity with tools like Bravium Best Practice Engine, WebStorm, Browsers debuggers, and/or

  Splunk.

  • Knowledge of relational and non-relational databases such as Oracle, MySQL, and PostgreSQL.

  • Expertise in setting up and configuring data integration between ServiceNow and other systems

  leveraging ServiceNow Integration Hub, Integration Broker, and REST APIs.

  • Familiarity with change management & security approval processes and security regulations

  such as NIST standard SP 800.

  • Certified ScrumMaster (CSM), or comparable/equivalent qualifications.

Preferred Technical and Professional Expertise

• Experience in Federal government consulting engagements
• ServiceNow certifications
• SAFe® or Agile-related certifications