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Introduction
As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients’ business environment and achieve business results.

Your Role and Responsibilities

Octo, an IBM company, is an industry-leading, award-winning provider of technical solutions for the federal government. At Octo, we specialize in providing agile software engineering, user experience design, cloud services, and digital strategy services that address government’s most pressing missions. Octo delivers intelligent solutions and rapid results, yielding lower costs and measurable outcomes.

Our team is what makes Octo great. At Octo you’ll work beside some of the smartest and most accomplished staff you’ll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government. Voted one of the region’s best places to work multiple times, Octo is an employer of choice!

You…

As a Salesforce Release Administrator at Octo, you will be focused on supporting a SFDC platform at the Department of Veterans Affairs in a high-demand customer success environment. Responsibilities may include deploying code changes in different environments for testing and production environments through Copado, end user support, troubleshooting, and managing security settings in Salesforce. This position will offer direct exposure to our core business with a focus on ensuring customer success with scalable solutions, processes, and applications.

Us…

We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking, agile design principles and that solutions are built in collaboration with, not for, our customers. This mantra drives us to succeed and act as true partners in advancing our client’s missions.

Program Mission…

The Digital Transformation Center (DTC) supports Veterans Affairs (VA) with onboarding and maintaining enterprise SaaS and PaaS solutions used to support the mission of serving our Veterans and their associated stakeholders. We are digitizing information and processes for improved implementation, leveraging modern tools and low code/no code for reusability and faster delivery.

Responsibilities…

• Analyzing organization capabilities in order to suggest process and performance improvement
• Support the daily cross-functional operational readiness of VA’s shared Salesforce.com platform.
• Managing the lifecycle of change requests and deploying any changes to Production.
• Define and implement standardized deployment schedules that deliver hotfixes, minor, medium, and major releases (using GitHub, Copado, and Salesforce methods).
• Maintain the integrity of services integrated with our cloud environments, including proprietary in-house systems and external integrations.
• Act as a Salesforce SME and participate in the planning and analysis of business requirements for system changes and enhancements when needed.
• Evaluate new Salesforce releases and applications, participate in plans for their implementation, and remain current with Salesforce administration best practices.
• Provide Salesforce development best practice insight for secure application development and release management.
• Perform regression testing and validation of Salesforce configuration and development.
• Packaging the implementation of a release in Git/Copado, merging with upstream work, resolving conflicts, coordinating tasks with the development team, maintaining a pre/post deployment checklist and deploying to sandboxes.
• Troubleshoot and complete complex data loads and deployment errors.

Years of Experience: 5+ years of Salesforce deployment experience in a complex environment.

Education: BA/BS degree preferred, or 4 years of equivalent applicable experience.

Location: Remote within the United States.

Clearance: Ability to obtain a Public Trust government security clearance.

Required Technical and Professional Expertise

• 5+ years of experience with Salesforce deployment experience in a complex environment.
• Experience with Salesforce App Exchange products
• Service desk or other experience working in a customer service capacity.
• Knowledge of SFDC configuration including the use of third-party tools (Salesforce development experience a plus but not required).
• Experience working in the government sector or multiple Salesforce org environment a plus
• Ability to troubleshoot complex data loads (e. g. governor limits, performance, process builders, apex timeouts)
• Some familiarity with Agile project management and sprint planning.
• Experience with data migration into SFDC for objects including but not limited to accounts, contacts, cases, leads, and opportunities and custom objects.
• Ability to work independently as well as collaboratively on cross-functional teams.
• Highly skilled in interpersonal and verbal/written communications, presentations, math, analytical and problem-solving skills.
• Must be able to use a computer.
• Must be able to communicate both verbally and in written form.
• Must be able to obtain a government security clearance.
• Must be eligible to work in the United States.
• Must have reliable internet service that allows for effective telecommuting.
• Clearance: Ability to obtain a Public Trust government security clearance.

Preferred Technical and Professional Expertise

• Salesforce Application Builder Certification
• BA/BS degree