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Introduction
A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.

Your Role and Responsibilities

• This role requires you to work:

  • Wednesday through Friday every other Saturday working from 6pm to 6am MDT. NIGHT SHIFT

• Knowledge within client’s environment (on-prem/Cloud) to perform Daily lower-level engineering task of system administration related solutions for various operational needs.

• Install new / rebuild existing servers and configure hardware, some peripherals, services, settings, directories, analyze storage requirements, etc.

• Develop and maintain installation and configuration procedures, templates.

• Working on the OpenShift platform including some orchestration and management

• Contribute to and maintain system standards and documentation for clients.

• A communicator who utilizes critical thinking skills to know when to inform, lead and listen to drive our business forward.

• Perform periodic performance reporting to support capacity planning.

• Provides clear and concise communication to Management regarding opportunities, solutions and progress.

• A bridge builder with other Managed Services groups (Service Desk, L3 Engineering, CSM) providing excellent and timely customer experiences.

• Train new team members as well as train on new processes or support activities.

• Perform ongoing performance tuning, and resource optimization as required. (Configure CPU, memory, and disk partitions as required)

• Automate anything and everything, and spend a lot of time doing

• Perform general network troubleshooting and operational maintenance of large-scale Router, Switch and Firewall deployments in a multi-vendor environment

• Perform Root Cause Analysis (RCA) of severe incidents/outages impacting servers or network with minimum support from management.

Required Technical and Professional Expertise

• Ability to work either one of this shifts:
  • Wednesday through Friday every other Saturday working from 6pm to 6am MDT. Night shifts. Experiences working on night shifts.
  • Sun-Tuesday, every other Saturday working 6pm to 6am MDT Experiences working on night shifts.
• Minimum of three years of system administration experience
• Must be able to work 6pm -6am MDT any day of the week
• Must have hands-on experience with OpenShift
• Familiarity with most system administration tools and processes in latest versions of Windows and Linux (RHEL, CENTOS, UBUNTU, etc); for example, ability to boot/shut down a machine, add and remove user accounts, use backup programs and fsck or chkdsk, manage shared resources (e.g., file systems, printers), add a workstation to a network, mount remote file systems, and maintain system files (groups, hosts, aliases, usermanager).
• Must understand Infrastructure as Code concepts
• Familiarity with the principles and practice of system configuration management using modern declarative tools. (Chef, Puppet, Ansible, Terraform, etc.)

Preferred Technical and Professional Expertise

• CompTIA A+, Network+, Security+, or similar network certification (CCNA, PCNSA, etc)
• AWS cloud certification
• RedHat OpenShift certifications