Application Developer-ServiceNow Implementation

IBM
IBM

Software Engineering

Al Bahah Saudi Arabia

Posted on Oct 26, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Application Developer specializing in ServiceNow implementation, you will help design, configure, and build workflow-based solutions on the ServiceNow platform. As an entry-level team member, you will work under the guidance of senior developers and architects and take part in the full delivery lifecycle.

Take part in implementing ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or custom applications, from requirements through go-live.

Gather and clarify business requirements through discussions with clients, process owners, and stakeholders.

Configure and customize the platform, including forms, lists, workflows, Flow Designer flows, business rules, UI policies, UI actions, and notifications.

Develop server-side and client-side scripts using JavaScript (Script Includes, Client Scripts, Glide APIs).

Build and maintain catalog items, record producers, service portal widgets, and reports and dashboards.

Help build integrations with other systems using REST/SOAP APIs, IntegrationHub, and MID Server.

Support data import, transform maps, and CMDB data population.

Perform unit testing, support system and user acceptance testing, and resolve defects.

Prepare technical design documents, configuration documents, test cases, and user guides.

Use update sets and source control to move changes between instances, following release and change processes.

Follow platform best practices, coding standards, and security and access-control (ACL) policies.

Keep learning ServiceNow technologies and earn relevant certifications.

Work with onshore and offshore teams, and report progress, risks, and issues to the project lead.

Required education
Bachelor's Degree
Required technical and professional expertise

Solid understanding of programming fundamentals and object-oriented concepts.

Working knowledge of JavaScript. HTML, CSS, and JSON knowledge is also expected.

Basic understanding of relational databases and SQL.

Understanding of web technologies, client-server architecture, and REST/SOAP web services.

Basic understanding of ITIL concepts and IT service management processes (incident, problem, change, request).

Ability to analyze requirements and turn them into technical solutions.

Good verbal and written communication skills in English.

Strong problem-solving, analytical, and logical thinking skills.

Willingness to work in a team, learn quickly, and take feedback.

Preferred technical and professional experience

Hands-on exposure to the ServiceNow platform through a Personal Developer Instance (PDI), internships, academic projects, or training.

ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD), or progress toward them.

Knowledge of ServiceNow Flow Designer, Service Portal, UI Builder, or Workspace.

Familiarity with CMDB, Discovery, and Service Mapping concepts.

Experience with Git or other version control tools.

Basic knowledge of AngularJS, React, or other front-end frameworks.

Understanding of Agile or Scrum delivery.

Knowledge of cloud concepts and application security fundamentals.

Experience in a professional consulti+C53+C54v

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

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