IT Service Transformation Consultant

IBM
IBM

IT

Malta · tri-city, or, usa

Posted on Oct 17, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Business Transformation Consultant specializing in IT Service Processes, you will help clients identify and address business challenges related to their IT application portfolio. This role requires strong analytical skills to evaluate the portfolio's technical and functional aspects.

Your primary responsibilities will include:

Strategic Portfolio & Innovation Alignment
  • Evaluate Client Portfolio: Assess the technical and functional aspects of client's IT application portfolio to identify modernization opportunities and cloud migration pathways (AWS environment)
  • Drive Business Alignment: Connect business objectives across California's Medicaid program with IBM's IT service delivery capabilities, ensuring AI, automation, and modernization initiatives align with healthcare delivery goals and regulatory requirements
  • Support Innovation Governance: Assist in establishing and operationalizing client's Innovation Governance model for AI, automation, modernization, and digital transformation initiatives
Medicaid Domain-Specific Analysis & Delivery
  • Analyze Medicaid Business Issues: Apply your knowledge of IT service delivery processes, SLAs, KPIs, and Medicaid regulatory requirements to assess business challenges within the CAMMIS ecosystem
  • Stakeholder Engagement: Collaborate with diverse CAMMIS stakeholders across the California Department of Healthcare Services and IBM teams to formulate solutions, test conclusions, and drive consensus on transformation priorities
  • Develop Medicaid-Centric Solutions: Translate analytical findings into solutions that address CAMMIS business challenges while advancing the modernization roadmap (legacy application transformation, AWS cloud migration, enhancement capabilities, and AI integration)
Actionable Insights & Program Support
  • Deliver Insights: Provide clear, actionable recommendations to CAMMIS stakeholders on IT portfolio optimization, process improvements, and innovation initiative prioritization
  • Program Execution Support: Enable timely delivery of committed innovation outcomes and roadmap execution to strengthen IBM's position as the trusted Primary ITMO vendor
Required education
Bachelor's Degree
Required technical and professional expertise
Program & Project Management
  • Proven experience managing large, complex programs with multiple stakeholders, workstreams, and concurrent initiatives
  • Strong program delivery methodology expertise including planning, execution, risk management, and stakeholder coordination
  • Demonstrated track record successfully delivering technology-driven transformations including cloud migration, digital modernization, enterprise systems modernization, and data platform implementations
  • Experience establishing governance models, intake processes, and roadmap management for innovation or transformation programs
Healthcare Domain Expertise
  • Expertise in Medicaid, Medicare, or public-sector healthcare programs (Justice Involved systems, SNAP, or similar state health programs acceptable)
  • Strong understanding of healthcare regulatory requirements, business processes, operational constraints, and program administration
  • Proven ability to translate healthcare business needs into technology and process solutions
  • Experience working with state government agencies or healthcare payers on large-scale program initiatives
IT Service Delivery & Portfolio Management
  • Strong knowledge of IT service delivery processes, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and IT service management frameworks (ITIL certification preferred)
  • Hands-on experience evaluating and optimizing IT application portfolios through both technical and functional assessments
  • Understanding of IT modernization strategies, cloud migration approaches, and digital transformation methodologies
  • Familiarity with legacy application assessment, rationalization, and migration planning
Analytical & Problem-Solving
  • Proven analytical skills to assess complex business and technical issues, formulate hypotheses, and validate conclusions with data
  • Demonstrated ability to identify process improvement opportunities and develop actionable, prioritized recommendations
  • Strong business acumen to connect IT decisions to measurable business outcomes and strategic objectives
  • Experience conducting stakeholder interviews, requirements gathering, and gap analysis
Stakeholder Leadership & Communication
  • Demonstrated success in executive stakeholder management and client engagement within complex, multi-organizational environments
  • Strong communication skills with proven ability to deliver executive-level presentations and facilitate discussions across diverse audiences
  • Proven capacity to build consensus and drive alignment across technical, business, operational, and leadership stakeholders
  • Ability to translate between technical and business audiences, making complex concepts accessible to non-technical leaders
  • Experience managing competing priorities and stakeholder expectations in high-stakes environments
Preferred technical and professional experience

• IT Service Management Tools: Deep expertise in utilizing IT service management tools, such as those used for service level management, capacity planning, and performance monitoring, to analyze clients' business issues and develop solutions.

• Business Process Improvement: Experience with identifying areas for business process improvement and developing solutions that drive maximum value for clients, emphasizing the integration of IT services with business goals.

• Technical IT Knowledge: Deep understanding of the technical aspects of IT application portfolios, including software, hardware, and infrastructure, to effectively evaluate and analyze clients' IT application portfolios.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

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