Technical Support Professional 2027 (By Invitation Only)

IBM
IBM

IT, Customer Service

United States · Dublin, Ireland

Posted on Sep 13, 2026
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your role and responsibilities

We are looking for Technical Support Professionals who are curious and passionate about learning and problem-solving in a fast-paced, collaborative environment.

As part of our team, you'll support some of the world's leading organizations across a diverse range of industries, including banking, retail, insurance, telecommunications, healthcare and transportation. These clients rely on mission-critical applications every day, and you'll play a vital role in helping them operate securely and without disruption.

In this role, you'll tackle complex technical challenges, deliver exceptional customer support, and help clients unlock the full potential of IBM technologies, enabling them to innovate and deliver better value for the customers and communities they serve.

Every issue you resolve and every solution you provide contributes to the success of organizations that deliver critical services and experiences to millions of people around the world.

This is more than a support role. It's an opportunity to become a trusted technical advisor and help shape the future of IBM technologies while making a meaningful difference for clients around the world

As part of delivering exceptional support to our global client base, this role may include shift rotations and participation in an on-call support schedule.

Required education
None
Preferred education
Bachelor's Degree
Required technical and professional expertise

* Strong communication skills, both written and verbal.

* Familiarity with Agile methods, tools and process flows.

* History of learning and applying skills with technical applications

* Knowledge of DBs and Networks a plus

* Good Troubleshooting skills in On-prem, SaaS, Platform and Network environments

Preferred technical and professional experience

* Bachelor’s degree in Computer Science or related field, or equivalent practical experience.

* Experience in a customer facing role, working on a rotational shift model basis or on-call rotation

* At least 1-2 years of industry experience.

* Troubleshooting skills in Database (Oracle, DB2)

* Knowledge in Agile development process

* Familiarity with Containers (eg, Dockers) and Kubernetes. Knowledge on RedHat OpenShift/AWS will be an added advantage.

* Core Java / JEE, Python or any programming language proficiency.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.