Digital Business Analyst

IBM
IBM

IT

quezon, philippines

Posted on Aug 28, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Position Summary

The Digital Business Analyst is responsible for analyzing business needs, identifying opportunities for digital innovation, and translating business requirements into effective technology solutions. This role acts as a critical liaison between business stakeholders and technical teams, ensuring that digital products, systems, and initiatives align with organizational goals and deliver measurable business value.

The Digital Business Analyst plays a key role in digital transformation efforts by improving business processes, enhancing customer experiences, supporting product delivery, and enabling data-driven decision-making.

Key Responsibilities

Business Analysis and Requirements Management

  • Engage with stakeholders to understand business objectives, challenges, and opportunities.
  • Gather, document, analyze, and validate business, functional, and technical requirements.
  • Develop user stories, use cases, process maps, workflow diagrams, and business requirements documents.
  • Facilitate workshops, interviews, and stakeholder meetings to elicit requirements and define solutions.
  • Ensure requirements are clearly communicated to development and project teams.

Digital Transformation and Process Improvement

  • Analyze existing business processes and identify opportunities for automation, optimization, and digitization.
  • Recommend technology-enabled solutions to improve efficiency, customer experience, and business performance.
  • Support digital transformation initiatives across multiple business functions.
  • Assess the impact of proposed changes and assist with organizational readiness and change management activities.

Product and Solution Delivery

  • Collaborate with Product Owners, Project Managers, Developers, UX Designers, and QA teams throughout the project lifecycle.
  • Participate in Agile ceremonies including Sprint Planning, Daily Stand-Ups, Sprint Reviews, and Retrospectives.
  • Assist with backlog management, prioritization, and refinement.
  • Ensure delivered solutions meet defined business requirements and acceptance criteria.

Data Analysis and Reporting

  • Analyze business and operational data to identify trends, insights, risks, and opportunities.
  • Develop reports, dashboards, and performance metrics to support decision-making.
  • Track and measure the effectiveness of digital initiatives and process improvements.
  • Provide recommendations based on data analysis and business insights.

Stakeholder Management

  • Serve as a trusted advisor to business and technology stakeholders.
  • Communicate project status, requirements, risks, and recommendations to leadership and project teams.
  • Facilitate collaboration between business units and technical resources.
  • Manage stakeholder expectations and build strong working relationships.

Testing and Implementation Support

  • Support User Acceptance Testing (UAT) activities, including test planning, execution, and issue resolution.
  • Validate that solutions meet business requirements and desired outcomes.
  • Assist with deployment, training, and post-implementation support activities.
  • Monitor solution performance and identify opportunities for enhancement.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
  • Bachelor's degree in Business Administration, Information Technology, Computer Science, Information Systems, or a related field.
  • Experience in business analysis, digital transformation, product development, systems implementation, or related disciplines.
  • Strong knowledge of business process analysis and requirements management methodologies.
  • Experience working in Agile, Scrum, or hybrid project environments.
  • Excellent analytical, critical-thinking, and problem-solving skills.
  • Strong verbal and written communication skills.
  • Ability to translate complex business requirements into practical technology solutions.
Preferred technical and professional experience
  • Experience supporting digital products, customer-facing applications, websites, mobile platforms, or enterprise systems.
  • Knowledge of Agile project management tools such as Azure DevOps, Jira, or Confluence.
  • Experience with business process modeling tools such as Microsoft Visio, Lucidchart, or Bizagi.
  • Familiarity with data visualization and reporting tools such as Power BI, Tableau, or SQL.
  • Experience with automation platforms, cloud technologies, or customer experience initiatives.
  • Relevant certifications, including:
    • Certified Business Analysis Professional (CBAP)
    • PMI Professional in Business Analysis (PMI-PBA)
    • Agile Analysis Certification (AAC)
    • Professional Scrum Product Owner (PSPO)
    • Professional Scrum Master (PSM)

Key Competencies

  • Business Analysis and Requirements Gathering
  • Digital Transformation
  • Process Improvement
  • Agile and Scrum Methodologies
  • Product Development Support
  • Data Analysis and Reporting
  • Stakeholder Management
  • Customer Experience (CX) Optimization
  • Problem Solving and Critical Thinking
  • Communication and Facilitation

Key Performance Indicators (KPIs)

  • Quality and completeness of business requirements
  • Successful delivery of digital initiatives
  • Stakeholder satisfaction ratings
  • User adoption and engagement rates
  • Process efficiency and productivity improvements
  • Delivery of projects within agreed timelines
  • Achievement of business outcomes and value realization
  • Reduction in process gaps and operational inefficiencies

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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