Knowledge System Administrators

IBM
IBM

IT

quezon, philippines

Posted on Aug 20, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

• Administer the telecom knowledge‑base platform, ensuring system reliability, performance, and availability

• Manage user roles, permissions, configuration settings, and system workflows

• Maintain system integrity by ensuring version control, metadata accuracy, tagging structures, and article taxonomy

• Work closely with IT, vendors, and KM leaders to implement updates, releases, and enhancements

• Troubleshoot system issues and serve as technical support for KB users

• Develop dashboards, reporting solutions, and usage analytics

• Identify system issues related to data quality, content structures, or user access, and resolve proactively

• Participate in defining system requirements for new capabilities or tools

• Provide training and documentation for system functionality and best practices

• Ensure compliance with telecom security, privacy, and data‑governance standards

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

Educational Qualifications Include:

Required:

• BA/BS degree in Information Systems, Computer Science, Business, or related field

Preferred:

• Advanced degree or professional certification in systems administration, data management, or IT

Job Skills and Behaviors Include:

Required Minimum Skills:

• Strong technical aptitude with experience managing content management systems or enterprise tools

• Intermediate understanding of reporting, databases, and statistical analysis

• Strong cognitive skills including analysis, problem solving, and decision making

• Excellent organizational and time‑management skills

• Effective interpersonal skills

• Strong PC skills (Excel, PowerPoint, Word)

• Ability to troubleshoot unusual or complex system issues

Preferred Behaviors:

• Highly innovative and proactive

• Able to work independently and collaboratively

• Strong attention to detail

• Able to build relationships with business leaders and IT teams

Preferred Experience:

• Experience with SQL, MS Access, or enterprise CMS platforms

• Telecom or contact center system‑administration experience

• Exposure to digital knowledge platforms or automation tools

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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