SAP HR (SuccessFactors) Support

IBM
IBM

People & HR, Customer Service

United States · Richland, WA, USA · Kennewick, WA, USA · Pasco, WA, USA · West Richland, WA, USA

Posted on Aug 19, 2026
Introduction

'- Perform ticket triage (user error, master data fixes, training gaps, or cross-team dependencies)

- Diagnose and resolve system defects, integration errors, and module-specific glitches for uninterrupted system performance

- Maintain and troubleshoot global SuccessFactors Employee Central and Talent solution (multi-country data, localization)

- Execute configuration updates (business rules, workflows, MDF/FO objects) with proper documentation

- Support Onboarding, Performance cycles, and Compensation planning, including issue resolution and cycle readiness

- Maintain BIB data replication configuration, support changes, add on of new countries with no impact to existing data

- Monitor and resolve integration, replication, and data consistency issues within SuccessFactos and across systems

- Support SAP releases, HRSP updates, and instance refresh activities, including regression testing

- Assess and communicate end-to-end impact of system changes across modules and integrations

- Support UT, SIT, and UAT, including design and execution of positive & negative test cases

- Develop and support reporting - Canvas, Table, Story, Dashboard

- Skills to prepare functional specs for techincal team to develop custom integrations, must be able to include all relevant test cases. Suggestion on development for to ease support.

In this role, you'll work in one of our IBM Consulting FutureNow Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Experienced SAP SuccessFactors Consultant responsible for providing ongoing production support, troubleshooting, and enhancements across Employee Central and Talent modules (Onboarding 2.0, Performance, Compensation, LMS) in a global, multi-country environment. Hands on experience with SuccessFactors configuration and knowledge of product features is a must. Role focus is to ensures system stability, data integrity, and continuous improvement aligned with business needs.

Required education
Bachelor's Degree
Required technical and professional expertise

- Strong hands-on Employee Central configuration (Data Models, MDF, Business Rules, RBP, Latest People Profile, Story Reporting, Transport Tool)

- Experience with integrations (Integration Center)

- Understanding of end-to-end data flows within SuccessFactors and with S4

- Solid testing & release management experience (UT/SIT/UAT, impact analysis, SAP releases)

- Strong knowledge of Talent modules (Onboarding 2.0, Performance, Compensation, LMS, Recruiting) & Reporting

- Expertise in data replication using BIB

- Proven production support & troubleshooting experience (ticket resolution, defect diagnosis, integration/data issue handling)

- SAP SuccessFactors Certifications

- Ability to present the issue with root cause, fix, impacts

- Strong communication to engage with team, leadership and stakeholders

- S4 HCM knowledge of infotypes, configuration

- Must be proficient in problem-solving and gap analysis skills

- Excellent communication and documentation skills

Preferred technical and professional experience

- Payroll knowledge to support data replication

- SF API's

- SAP BTP/CPI to support integrations

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

Important Notice to Candidates

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