SAP ARIBA Procure to Pay SME - Support

IBM
IBM

Customer Service

United States · Richland, WA, USA · Kennewick, WA, USA · Pasco, WA, USA · West Richland, WA, USA

Posted on Aug 14, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting FutureNow Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As a Package Specialist-SAP SCM, you will design, implement, and maintain SAP Supply Chain Management (SCM) solutions to optimize supply chain operations across industries. You will work closely with business stakeholders to gather requirements and ensure seamless integration with existing SAP systems and third-party systems.

Your primary responsibilities will include:

• Design and Implement Solutions: Design, develop, test, and implement SAP-based supply chain solutions, focusing on successful project delivery and effective integration with clients' existing systems.

• Configure and Customize Modules: Configure and customize SAP SCM modules for processes like warehouse management, global trade, product development, maintenance, quality control, and supply chain collaboration.

• Collaborate with Stakeholders: Work closely with business stakeholders to gather requirements and ensure seamless integration with existing SAP systems and third-party systems.

• Troubleshoot Technical Issues: Troubleshoot technical issues and ensure data integrity, accuracy, and security in SAP systems.

• Stay Updated with New Features: Stay updated with new features and functionalities in SAP SCM modules, demonstrating strong technical and analytical skills.

Required education
Bachelor's Degree
Required technical and professional expertise

We are looking for an SAP Ariba Procure to Pay SME to provide functional support for the end-to-end SAP Ariba and Procure to Pay processes.

In this role, you will troubleshoot incidents, identify root causes, support integrations, and work closely with technical and business teams to ensure the smooth operation of SAP Ariba.

What will you do?

Provide functional support for SAP Ariba Buying and Invoicing, including Invoice Management, Catalogs, APC, and master data integrations.

Analyze and resolve Ariba incidents, identifying root causes and providing short- and long-term solutions within the required SLA.

Monitor and troubleshoot Ariba interfaces and integrations between Ariba Network, Invoice Management, CIG, and SAP.

Work with technical teams to analyze integration issues involving ABAP and CPI (Middleware).

Perform ticket triage, identifying whether issues are related to user errors, master data, training needs, system defects, or dependencies with other teams.

Collaborate with IT, Operations, Supply Chain, and business teams to resolve issues and prevent recurring incidents.

Support SAP releases, HRSP updates, instance refreshes, and regression testing.

Design and execute UT, SIT, and UAT test cases, including positive and negative scenarios.

Prepare functional specifications for technical teams developing custom integrations and define the necessary test cases.

Identify opportunities to improve solutions and make the support process more efficient.

Required Skills

Strong experience with SAP Ariba and Procure to Pay (P2P) processes.

Hands-on experience with Ariba Buying and Invoicing.

Experience with Ariba Invoice Management, Catalogs, APC, and master data integrations.

Experience troubleshooting SAP Ariba integrations and interfaces.

Knowledge of CIG (Cloud Integration Gateway) and/or CPI (Cloud Platform Integration).

Experience with incident management, troubleshooting, and root cause analysis.

Ability to work effectively with both functional and technical teams.

Experience creating functional specifications and test cases.

Strong analytical and problem-solving skills.

Preferred technical and professional experience

• Advanced SAP SCM Knowledge: Exposure to advanced features and functionalities in SAP SCM modules, including EWM, GTS, PLM, PM, QM, and SNC, with the ability to apply this knowledge to design and implement complex supply chain solutions.

• Cross-Industry Expertise: Experience working with diverse industries, understanding their unique supply chain challenges, and developing tailored SAP SCM solutions to address these needs.

• Emerging Technology Awareness: Familiarity with emerging technologies and trends in supply chain management, such as artificial intelligence, blockchain, and the Internet of Things (IoT), with the ability to assess their potential impact on SAP SCM solutions.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

Important Notice to Candidates

IBM does not charge any fees or request any kind of payment from candidates to participate in its recruitment processes. This includes, but is not limited to, application fees, costs for sending documents, or any payment related to the application or interviews. If you receive any request for payment in the name of IBM, we strongly recommend that you do not proceed and report it immediately through the company’s official channels.

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