Account Technical Leader

IBM
IBM

IT

Petaling Jaya, Selangor, Malaysia

Posted on Jul 27, 2026
Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your role and responsibilities

As an IBM Account Technical Leader, you will work closely with clients to develop and execute a Client Technical Strategy (CTS) tailored to their business and technical needs. You will serve as the leading advocate for Technology Decision Points, driving the adoption of IBM Sales Plays in support of the Hybrid Cloud Platform.

Your primary responsibilities will include:

• Develop Client Technical Strategy: Define client use cases from their CTS, engage customers in co-creation, and outline the architecture for IBM Technology solutions.

• Lead Technical Engagement: Directly engage with clients, IBM Client Engineering, and CSM to deliver workshops, MVPs, and deployments that meet client needs.

• Showcase Innovation: Collaborate with IBM Labs and Research to showcase innovation, share technology roadmaps, and gather product feedback from clients.

• Foster Client Relationships: Build direct relationships with developers, researchers, and support resources to ensure a seamless client experience.

• Drive Solution Delivery: Land and expand IBM Sales Plays through the Client Technical Strategy and Technology Decision Points.

Required education
Bachelor's Degree
Required technical and professional expertise

• Deep Expertise in Client Technical Strategy Development: Proven experience in developing and executing client-centric technical strategies that drive business outcomes, leveraging technology to address complex business challenges.

• Technology Advocacy and Leadership: Experience in serving as a leading advocate for technology decision points, driving the adoption of innovative solutions and guiding clients through technical transformations.

• Technical Engagement and Architecture: Experience in designing and delivering technical architectures, engaging clients in co-creation, and directing technical workshops, MVPs, and deployments.

• Innovation and Collaboration: Experience in collaborating with research and development teams to showcase innovation, share technology roadmaps, and gather product feedback from clients.

• Solution Delivery and Expansion: Experience in driving solution delivery, landing and expanding sales plays through strategic technical planning and execution.

Preferred technical and professional experience

• Deep Understanding of Hybrid Cloud: Experience with hybrid cloud platforms, including design, implementation, and management, to drive client business outcomes and support the adoption of IBM Sales Plays.

• Familiarity with IBM Technology: Exposure to IBM Technology solutions, including architecture, deployment, and integration, to effectively showcase innovation and guide clients through technical transformations.

• Technical Roadmap Development: Experience in developing and sharing technology roadmaps with clients, gathering product feedback, and driving solution delivery through strategic technical planning and execution.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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