Process Delivery Specialist

IBM
IBM

Guadalajara, Jalisco, Mexico

Posted on Jul 17, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Process Delivery Specialist: Lead to Cash, you will manage the entire customer journey, from lead generation to cash collection, requiring a deep understanding of various departments and systems involved in the process. You will drive efficiency and ensure seamless integration of processes across the organization, ultimately contributing to increased revenue and customer satisfaction.

Your primary responsibilities will include:

• Manage Complex Transactions: Handle complex transactions, ensuring accuracy and efficiency in processing customer orders and payments.

• Collaborate with internal teams: teams as Collections, Billing, Treasury, Revenue, and Customer Service to resolve payment-related issues.

• Perform daily cash application: cash posting activities for customer payments received through various payment methods.

•Perform bank general ledger reconciliations: Investigate and resolve payment discrepancies, unidentified receipts, short payments, and overpayments to perform the reconciliations.

• Ensure Customer Service Excellence: Deliver high-quality customer service, addressing customer inquiries and concerns in a timely and professional manner.

• Coordinate Project Management: Assist in managing projects related to process delivery, ensuring timely completion and meeting customer expectations.

• Optimize Revenue Management: Analyze and optimize revenue management processes, identifying opportunities for improvement and implementing changes to increase revenue and customer satisfaction.

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
  • Bachelor’s degree: in accounting, Finance, Business Administration, or related field.
  • Experience working with: ERP systems, preferably SAP.
  • Skills: Strong analytical skills and high attention to detail.
  • Exposure to Customer Journey Management: Familiarity with managing the entire customer journey, including understanding various departments and systems involved in the process.
  • Experience Working with Multiple Departments: Exposure to collaborating with departments such as Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain to drive efficiency and ensure seamless integration of processes.
  • Transaction Management: Experience working with complex transactions, including processing customer orders and payments, ensuring accuracy and efficiency.
  • Knowledge of: Journal Entries, accounting adjustments, and reconciliations (general ledger and subledger).
  • Basic Understanding of Revenue Management: Familiarity with analyzing and optimizing revenue management processes to identify opportunities for improvement and implement changes.
  • Strong command of the English language, both written and spoken.
Preferred technical and professional experience

• Customer Journey Optimization: Exposure to analyzing customer journeys to identify areas for improvement, ensuring seamless integration of processes across the organization.

• Cross-Functional Collaboration: Experience working with multiple departments, including Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain, to drive efficiency and revenue growth.

• Process Improvement: Familiarity with identifying opportunities to increase revenue and implementing strategies to achieve this goal, contributing to revenue management.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

Important Notice to Candidates

IBM does not charge any fees or request any kind of payment from candidates to participate in its recruitment processes. This includes, but is not limited to, application fees, costs for sending documents, or any payment related to the application or interviews. If you receive any request for payment in the name of IBM, we strongly recommend that you do not proceed and report it immediately through the company’s official channels.

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