Procure to Pay Team Leader

IBM
IBM

Kraków, Poland

Posted on Jul 12, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Procure to Pay Team Leader, you will manage complex transactions related to the entire procure to pay process, develop and implement innovative process initiatives, deploying cutting-edge solutions that align with clients' tactical and strategic requirements.

Your primary responsibilities will include:

  • Managed and developed a geographically dispersed team of up to 10 employees across multiple countries, fostering collaboration, engagement, and high performance in a multicultural environment.
  • Conducted regular career development conversations, coaching sessions, performance reviews, and succession planning activities to support employee growth and retention.
  • Led, coached, and mentored team members, ensuring achievement of individual and team objectives while promoting a culture of continuous improvement.
  • Served as the primary escalation point for complex client issues, driving timely resolution and maintaining strong customer satisfaction.
  • Ensured consistent delivery of SLAs, KPIs, and operational performance targets, while proactively managing risks and service disruptions.
  • Managed workload planning, resource allocation, capacity management, and prioritization to optimize productivity and service quality.
  • Oversaw performance management processes, including goal setting, feedback, development planning, and recognition programs.
  • Built and maintained strong relationships with customers, vendors, business partners, and stakeholders across Europe.
  • Ensured compliance with global policies, internal controls, audit requirements, and governance standards.
  • Provided advanced process expertise, troubleshooting support, and guidance for critical operational issues and escalations.
  • Owned and enhanced process documentation, SOPs, knowledge repositories, and training materials to drive operational excellence.
  • Identified process inefficiencies and led continuous improvement initiatives focused on quality, productivity, compliance, and cost optimization.
  • Promoted automation and digital transformation through implementation of AI, RPA, and process optimization solutions.
  • Participated in and supported regional and global transformation programs, driving process standardization and operational effectiveness.
  • Analyzed operational and performance data, delivering actionable insights and recommendations to senior leadership.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
  • People Management Experience: Experience in leading, coaching, and mentoring team members, ensuring achievement of individual and team objectives while promoting a culture of continuous improvement.
  • Procure to Pay Process Knowledge: Experience working with the procure to pay process, including requisitions, purchasing, receiving, paying for, and accounting for services, with a strong understanding of industry best practices.
  • Invoice Reconciliation and Accounts Payable: Exposure to invoice reconciliation and accounts payable processes, with the ability to identify areas for improvement and implement efficient solutions.
  • Business Operations and Compliance: Experience working with business operations, process management, and compliance principles, with the ability to apply this knowledge to ensure adherence to regulatory requirements and industry standards.
  • Industry-Specific Expertise: Exposure to industry-specific trends, challenges, and best practices, with the ability to leverage this knowledge to drive process improvements and efficiency gains.
Preferred technical and professional experience
  • French, Czech, German language skills are an asset

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

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