Process Delivery Specialist - STUDENT CONVERSION

IBM
IBM

Guadalajara, Jalisco, Mexico

Posted on Jul 7, 2026
Introduction

We are seeking an experienced and detail-oriented Master Data Analyst to join our team. In this role, you will be responsible for ensuring the accuracy, integrity, and governance of master data while providing excellent customer service and supporting business operations through efficient data management.

Your role and responsibilities

As a Master Data Analyst, you will:

  • Oversee and maintain master data across multiple ERP and business systems, including SAP, Jira, and Evolve.
  • Process master data requests from various business units while ensuring compliance with established Service Level Agreements (SLAs).
  • Conduct regular data quality reviews to ensure data accuracy, completeness, consistency, and integrity.
  • Collaborate with internal stakeholders to understand business requirements, prioritize requests, and resolve master data issues.
  • Ensure compliance with company policies, internal controls, and audit requirements by maintaining accurate documentation.
  • Support continuous improvement initiatives to enhance data quality and process efficiency.
  • Provide timely customer support by addressing inquiries related to master data processes and requests.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
  • Bachelor's degree in Finance, Business Administration, Information Systems, or a related field.
  • Minimum of 2 years of experience in Master Data, Financial Systems, or a similar finance-related role.
  • Experience working with ERP systems such as SAP and workflow management tools like Jira.
  • Advanced proficiency in Microsoft Excel.
  • Strong analytical skills with exceptional attention to detail and accuracy.
  • Excellent communication and stakeholder management skills.
  • Ability to prioritize multiple tasks and meet established deadlines.
  • Knowledge of accounting principles, financial processes, and data governance practices.
Preferred technical and professional experience
  • Experience with Evolve or other Master Data Management (MDM) platforms.
  • Familiarity with Service Level Agreement (SLA) management and KPI-driven environments.
  • Experience supporting global or cross-functional business teams.
  • Knowledge of audit and compliance requirements related to financial master data.
  • Continuous improvement mindset with experience identifying process optimization opportunities.

  • Experience working in shared services or global business services organizations.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

Important Notice to Candidates

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