Global Mobility Vendor Manager

IBM
IBM

Tokyo, Japan · Research Triangle Park, Durham, NC, USA

Posted on Jun 27, 2026
Introduction

IBM is hiring a Global Mobility Vendor Manager who can design, launch, and scale world-class vendor programs and services across multiple functions and regions. This is a highly cross-functional individual contributor role that sits at the intersection of Global Mobility Immigration, Tax, Policy, Delivery, and Financials. You will help define how IBM operates with external partners and build systems, processes, and accountability mechanisms. This is an exciting and strategic role that will act as a key contributor to help transform and evolve the Global Mobility programs, better enable IBM to mobilize employees, and scale business across the globe

Your role and responsibilities
Global Mobility Supplier Strategy & Governance
  • Own end-to-end management of key Global Mobility suppliers, governing supplier compliance with SoW obligations, fee negotiation and governance, performance monitoring and compliance oversight, escalation management, ensuring cost control, service quality and alignment with global standards. Leading quarterly and annual business reviews as well as ad hoc executive governance forums with vendor partners and internal stakeholders, as needed.
Vendor Process Optimization
  • Drive continuous improvement of vendor processes and practices to enhance service quality and efficiency, acting as a strategic bridge between IBM and the vendors. Leverage employee feedback, escalations and internal changes to guide vendor behavior, strengthen end-user experience and ensure alignment with IBM standards. Developing scorecards, SLAs, KPIs, and other measures of performance accountability.

Systems, Data & Reporting Enablement

  • Ensure Vendors/Suppliers are maintaining dependable and accurate data/records across core systems (e.g. AssignmentPro, SuccessFactors) to support operational and compliance needs. Leveraging AI, automation, and scalable operating systems to improve execution, visibility, forecasting accuracy, and productivity.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

Experience you will bring…

· 10+ years of experience in Global Mobility (preferred to have experience on both the Corporate and Supplier side)

· Vendor management, operations management experience

· Process and project Management experience

· Significant experience in vendor onboarding, management and transitions including mergers and acquisitions strategy and integration

· The ability to build a business case for senior internal and external stakeholders by utilizing data-driven decision making and exec communications.

· Experience identifying systemic operational challenges, driving cross-functional solutions, and improving business performance

· Strong data analytical and operational rigor

· Experience managing complex global programs across multiple teams or regions

· A passion for leveraging AI, automation, and scalable systems to improve productivity, performance, and business outcomes

Preferred technical and professional experience

Skills and Qualities needed for Success…

· Collaborative: Works well with Internal and External stakeholders and partners, shares information and builds trust.

· Employee-focused: Strives to improve service quality and create a positive experience for employees.

· Strategic thinker: Knows how to plan ahead, improve processes, and align vendor work with business goals.

· Organized & efficient: Manages multiple complex tasks, vendors, and stakeholders while keeping priorities clear and processes on track.

· Detail-oriented: Notices important details but knows when to focus on the bigger picture.

· Calm under pressure: Handles escalations, audits and challenges without stress.

· Proactive & innovative: Looks for ways to simplify processes, automate work, and save time or cost.

· Communicator: Explains clearly, concisely, keeps stakeholders informed and balances detail with big-picture updates.

· Problem solver: Finds practical solutions to vendor or process challenges quickly and effectively.

· Open to feedback: Learns from others and adjusts approach when needed.

ABOUT BUSINESS UNIT

IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

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