WW Business Partner Programs Lead

IBM
IBM

Tokyo, Japan · Heredia Province, Heredia, Costa Rica

Posted on Jun 24, 2026
Introduction

Joining the IBM Technology Expert Labs team means becoming part of a global organization focused on delivering world-class outcomes for clients, partners, and IBM. Expert Labs combines deep technical expertise, operational excellence, and ecosystem collaboration to accelerate business value and drive growth across IBM's software portfolio.


Our culture is collaborative, innovative, and outcome-oriented. We empower our teams to solve complex business challenges, influence strategic decisions, and deliver measurable impact across the organization while continuously developing their professional and leadership capabilities.

Your role and responsibilities

IBM Business Partner programs provide the foundation for partner-centric ecosystem growth, collaboration, and long-term business success. Effective program design and execution help strengthen relationships while creating scalable opportunities for all stakeholders.

As a WW Partner Programs Lead, you will be responsible for defining, managing, and evolving the programs that support the Expert Labs Partner Ecosystem & Select globally.

You will drive initiatives that improve Ecosystem Partner, Select Territory, and Select Horizon engagement, increase adoption of services, strengthen teaming models, and accelerate ecosystem growth.

Your primary responsibilities will include:

  • Define strategy, roadmap and proposals for Partner Plus incentives / benefit Expert Labs inclusion
  • Increase partner utilization of Expert Labs Services and vice versa through next generation of teaming mechanisms (i.e. CoEaaS, Ecosystem Persona Select Horizon & Select Territory Growth initiative, Adopt a Partner Program, Lead Passing Program, etc)
  • Integrate and optimize digital velocity experiences across all motions working in close collaboration with internal cross-functional team members.
  • Develop next generation of innovative teaming frameworks.
  • Lead and optimize Partner sales & delivery experience via quarterly business reviews with teams to understand the impact / success of the programs.
  • Increase awareness across IBM Ecosystem Service top GSIs and IBM Consulting Alliances to drive more inclusion and co-solutioning working with Geo team members.
  • Drive high-volume partner engagement with Expert Labs.
  • Collaborate with internal and external stakeholders globally.
  • Special projects as assigned.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
  • Strong, hands-on experience in partner programs, alliance management, channel strategy, ecosystem development, or partner operations, with a demonstrated ability to drive impact and results.
  • Experience designing, launching, scaling, and optimizing partner programs.
  • Experience developing partner incentives, engagement models, enablement frameworks, or deal registration programs.
  • Experience managing executive stakeholders across Sales, Marketing, Finance, Operations, and Delivery organizations.
  • Strong business case development, program governance, and performance measurement skills.
  • Experience working with Global System Integrators (GSIs), hyperscalers, strategic alliances, or large partner ecosystems.
  • Experience operating in a global matrix organization and influencing executive-level decisions.
  • Proven ability to lead complex cross-functional transformation initiatives.
Preferred technical and professional experience
  • Global partner program ownership experience.
  • Experience managing partner program budgets and investment planning.
  • Experience with Partner Relationship Management platforms.
  • Experience designing partner segmentation, tiering, or accreditation frameworks.
  • Experience supporting SaaS, Cloud, Consulting Services, or Technology organizations.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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