Application Developer-Contact Center

IBM
IBM

Software Engineering

Mysuru, Karnataka, India

Posted on Jun 20, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting FutureNow Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As an Application Developer – Contact Center, you will design, develop, and enhance contact center applications that empower organizations to deliver responsive, personalized, and efficient customer service across multiple communication channels. You will work closely with solution architects, business analysts, and operations teams to implement features that improve agent productivity, automate workflows, and ensure high availability and performance of contact center applications. Your primary responsibilities will include: • Develop Custom IVR Flows: Design and implement custom IVR flows that support voice interactions within modern contact center environments, ensuring seamless agent and customer experiences. • Integrate CRM Systems: Integrate CRM systems with contact center applications, enabling real-time access to customer information and improving agent productivity. • Build Agent Desktop Components: Develop and customize agent desktop components that support multiple communication channels, including voice, chat, email, SMS, and social media. • Enable Real-Time Analytics: Implement real-time analytics and reporting capabilities, providing insights into contact center performance and customer behavior. • Ensure Compliance and Scalability: Ensure compliance with data privacy and security standards while optimizing contact center applications for scalability and maintainability.

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise

• Programming Skills: Experience with strong programming skills to design, develop, and enhance contact center applications that support multiple communication channels. • Contact Center Platforms: Experience with contact center platforms, including integrating systems for seamless agent and customer experiences. • System Integration: Experience with integrating CRM systems and other applications to enable real-time access to customer information and improve agent productivity. • Software Development: Experience with building and customizing software components that support voice, chat, email, SMS, and social media interactions within modern contact center environments. • Data Privacy and Security: Experience with ensuring compliance with data privacy and security standards while optimizing for scalability and maintainability.

Preferred technical and professional experience

• Contact Center Technologies: Exposure to cloud-based contact center platforms and technologies, including integration with CRM systems and other applications. • Advanced Programming Languages: Exposure to advanced programming languages, such as Java or .NET, to design and develop scalable contact center applications. • Real-Time Analytics Tools: Exposure to real-time analytics tools and technologies, including data visualization and reporting capabilities.

Years of Experience:
7 - 9

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

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