IBM System Service Representative - Customer Engineer

IBM
IBM

Customer Service

California, USA · Texas City, TX, USA

Posted on Jun 9, 2026
Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely!

Engineering support activities will include:

  • Initially working alongside senior engineers assisting with technical and multi-person support activities across a range of products including hand-held devices, laptops, base-level servers and network equipment.
  • The successful candidates will develop broad and deep technical support skills that will include hardware support to Data Centre products - Server, Power, Storage & Mainframe
  • Full training will be provided.

Shift Pattern
IBM TLS provide 24/7 maintenance coverage to our clients.

  • It is mandatory that the successful candidates will be required to join the territory shift rotation pattern with their SSR colleagues.
  • A shift up-lift payment is paid in addition to salary each month.
  • An ‘out of hours’ working health assessment is available.
Your role and responsibilities

This is an opportunity to join the IBM Customer Engineering team providing break-fix and hardware installation activities to a variety of IBM logo and multi-vendor hardware platforms.

Location Statement
These roles are ideally based in the following locations with the expectation of reasonable travel elsewhere within shift hours:
• Hampshire, with expected travel across the South of England
• North London / Home Counties, with access to the M25, North Circular, A1 and M1, and convenient transport links into Central London

Required education
None
Preferred education
None
Required technical and professional expertise
  • Able to adopt manual handling practices based on appropriate training
  • Manual dexterity
  • Be able to use hand tools and simple test equipment
  • Have enhanced objection handling skills
  • Creative and analytical problem solving skills
  • Physical and cyber security awareness
  • Be able to recognise service level targets and work unsupervised to meet them
  • Work in a controlled and structured way
  • Show considered decision making
  • Varied working hours and shift patterns
  • Eager to learn new skills and new technical platforms
  • Flexible and adaptable
  • Able to uphold IBM brand image
  • Able to effectively communicate to different groups of people
  • Broad knowledge of the consumer and business IT marketplace.
  • Have a sound basis of IT competences
  • Ability to work independently – whilst at all times being supported remotely.
  • Able to integrate into a pre-existing team.
  • Full UK driving licence
  • Security Clearances may be required to meet Account requirements.
Preferred technical and professional experience
  • Excellent Troubleshooting and problem-Solving Skills.
  • Ability to demonstrate that actions taken have delivered resolution to a given problem.
  • Client facing skills

Preferable but not essential:

  • Experience of working on IBM logo products,
  • Experience of working on Cisco network products
  • Experience of working as a field engineer

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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