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Tokyo, Japan · Lowell, MA, USA
The Delivery Manager within IBM Expert Labs is a senior delivery leader responsible for orchestrating high-impact, client-facing engagements focused on IBM Maximo Application Suite (MAS) and Asset Lifecycle Management (ALM) solutions. This role operates at the intersection of delivery excellence, advisory leadership, and client success, ensuring engagements deliver accelerated value, measurable outcomes, and reusable best practices.
As a Delivery Manager specializing in Asset Lifecycle Management within IBM's Automation Platform, you will provide world-class services for clients implementing Asset Lifecycle Management solutions. Your expertise will help clients achieve their goals using solutions such as Environmental Intelligence, Envizi, Maximo, Sterling Order Management System, and TRIRIGA:
• Lead Solution Delivery: Manage and deliver Asset Lifecycle Management solutions to clients, ensuring high-quality results and meeting project objectives.
• Collaborate with Clients: Work closely with clients to understand their needs and provide tailored solutions to meet their Asset Lifecycle Management requirements.
• Implement Methodologies: Apply industry-leading methodologies to design and implement effective Asset Lifecycle Management solutions.
• Develop Client Relationships: Foster strong relationships with clients, providing guidance and support throughout the solution delivery process.
• Optimize Solution Outcomes: Continuously monitor and optimize solution outcomes to ensure clients achieve their desired results.
Key Responsibilities: Lead end-to-end Expert Labs engagements including implementations, accelerators, and advisory-led transformations
• Ensure alignment to Expert Labs principles: speed, quality, and value realization
• Manage scope, schedule, risks, and delivery outcomes
• Act as primary client interface and trusted advisor
• Establish governance, reporting, and delivery discipline
• Support pre-sales, SOW development, and solutioning
• Mentor and lead cross-functional teams
• Define KPIs and delivery metrics
• Manage risks, issues, and dependencies
• Ensure adherence to standards and best practices
• Balance agility with structured delivery
• Build executive-level relationships with business and IT stakeholders
• Translate technical capabilities into business value
• Drive client satisfaction and long-term partnerships
Success Profile
• Delivers measurable client value in compressed timelines
• Acts as trusted advisor to senior stakeholders
• Balances structure with agility
• Drives innovation and repeatable solutions
• Contributes to practice growth
• 7 - 10+ years in delivery leadership or program management
• Experience with Maximo/EAM or enterprise platforms
• Consulting or professional services background
• Strong understanding of IBM Maximo / MAS
• Knowledge of integrations (SAP, Oracle, APIs)
• Familiarity with cloud platforms and OpenShift
• Understanding of asset lifecycle management and maintenance processes
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences
We consider qualified applicants with criminal histories, consistent with applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.