SuccessFactors Service Delivery Manager

IBM

IBM

quezon, philippines

Posted on Jun 5, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities
As a SuccessFactors AMS Service Delivery Manager, you will oversee the ongoing delivery, performance, and optimization of SuccessFactors services after implementation. You will manage day‑to‑day service operations, coordinate cross‑functional teams, and ensure that support activities meet defined service levels, business expectations, and system quality standards.

Your primary responsibilities will include:
  • Manage AMS Service Delivery: Oversee the end‑to‑end delivery of SuccessFactors application support services, including incident management, service request fulfillment, enhancement coordination, and system stability. Ensure that service activities meet established SLAs, KPIs, and compliance requirements.
  • Coordinate Stakeholder Engagement: Serve as the primary point of contact for business stakeholders, gathering support needs, clarifying priorities, communicating service performance, and managing expectations. Facilitate ongoing alignment between system capabilities and evolving business requirements.
  • Ensure Operational Quality and Governance: Maintain support schedules, manage release cycles, coordinate regression testing, and ensure adherence to change management processes. Proactively identify and mitigate service delivery risks, issues, and dependencies.
  • Manage Vendor and Partner Relationships: Oversee AMS vendor performance, ensuring adherence to contractual obligations, service levels, and quality standards. Coordinate activities between internal teams and external partners to ensure seamless service delivery.
  • Drive Continuous Improvement and Optimization: Collaborate with HR, IT, and functional owners to identify system enhancement opportunities, streamline support processes, and ensure SuccessFactors solutions continue to align with business strategies and operational goals.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
  • SuccessFactors Product Knowledge: Experience with SuccessFactors products, including a strong understanding of their capabilities and limitations, to ensure successful implementation of SuccessFactors solutions.
  • Large-Scale Project Management: Experience in managing large-scale HR technology implementation projects, including developing and executing project plans, resource allocation, and budget management.
  • Project Methodologies: Experience with project management methodologies, including developing and maintaining project schedules, milestones, and deadlines, and identifying and mitigating project risks, issues, and dependencies.
  • Cross-Functional Team Leadership: Experience leading and coordinating cross-functional teams, including SuccessFactors consultants, IT, and business stakeholders, to deliver projects on time, within budget, and to the required quality standards.
  • Application Management Support / Post‑Implementation Support: Experience providing ongoing support for SuccessFactors solutions after deployment, including managing incidents and service requests, coordinating enhancements, ensuring system stability, performing regression testing, meeting defined SLAs and KPIs, and driving continuous improvements to align the system with evolving business needs.
Preferred technical and professional experience
  • Additional Project Management Certifications: Experience with certifications such as Agile, Scrum, or Waterfall would be beneficial in managing large-scale HR technology implementation projects.
  • Advanced SuccessFactors Knowledge: Experience with advanced SuccessFactors features and functionalities, including analytics and reporting, would be advantageous in ensuring successful implementation of SuccessFactors solutions.
  • IT Service Management: Experience with IT service management frameworks, such as ITIL, would be valuable in managing vendor relationships and contracts.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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