O2C Specialist

IBM

IBM

Budapest, Hungary

Posted on Jun 4, 2026
Introduction

Performing Billing and Cash App activities within the Order to Cash process, ensuring timely and accurate processing of accounting transactions and all related tasks to meet agreed business goals and Service Level Agreements.

Your role and responsibilities

The O2C Specialist ensures that daily Order to Cash activities are executed in line with defined procedures, service levels, and business objectives. Activities are prioritized based on urgency and business impact.

The role requires regular communication with stakeholders to ensure transparency regarding issues, delays, or risks impacting performance. Continuous improvement is expected through identifying opportunities to simplify, standardize, and enhance processes.

The role also includes supporting problem solving, knowledge sharing, onboarding of new team members, and ensuring proper controls are executed to meet audit and compliance requirements.

Additionally, the role contributes to monitoring and reviewing key performance indicators (KPIs) to ensure targets are met and to identify areas for improvement. The role also supports the identification of efficiency opportunities, including process improvements and potential automation, with a focus on simplifying daily operations and increasing consistency.

  • Maintain up-to-date billing systems
  • Generate and distribute invoices
  • Follow up on receivables, collect and allocate payments
  • Execute billing, collection, and reporting activities within defined deadlines
  • Perform account reconciliations
  • Monitor customer accounts for non-payments, delays, or irregularities
  • Investigate and resolve payment discrepancies
  • Review accounts receivable aging and ensure compliance
  • Maintain customer account records and documentation
  • Process receipts and cash transactions in line with procedures
  • Investigate and resolve customer queries
  • Process billing adjustments
  • Prepare and publish reports
  • Communicate with customers via email and other channels
  • Collaborate with internal teams and stakeholders
  • Support month-end closing activities
  • Support internal and external audit requirements
Required education
Bachelor's Degree
Required technical and professional expertise
  • Bachelor’s degree or equivalent
  • Strong analytical and numerical skills
  • SAP ERP or S4H experience
  • Good communication and stakeholder management skills
  • Basic knowledge of MS Office tools
  • Experience in accounts receivable or finance operations (entry level acceptable)
  • English proficiency required; additional languages are an advantage
Preferred technical and professional experience
  • Process Improvement Methodologies: Exposure to methodologies such as Lean, Six Sigma, or Agile, which can be applied to enhance the efficiency of the Lead to Cash process.
  • Advanced Data Analysis: Familiarity with data analysis tools and techniques, including data visualization and statistical modeling, to inform process improvements and solution design.
  • Industry-Specific Knowledge: Exposure to industry-specific regulations, standards, and best practices that govern the Lead to Cash process, enabling more effective solution design and implementation.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

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