Expert Labs Service Offerings Manager

IBM

IBM

Bengaluru, Karnataka, India

Posted on Jun 3, 2026
Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your role and responsibilities

Expert Labs Service Offerings Manager

Position Overview

We are seeking an experienced Expert Labs Service Offerings Manager for the Automation Platform to lead the development, management, and optimization of our Service Offerings portfolio. This strategic role combines technical expertise, business acumen, and customer insight to create and deliver high-value service offerings that drive customer success and business growth.

Key Responsibilities

Service Offering Portfolio Management

? Design, develop, and maintain a comprehensive portfolio of Expert Labs service offerings

? Define service scope, deliverables, pricing models, and success criteria for each offering

? Continuously evaluate and optimize existing service offerings based on market trends, customer feedback, and business objectives

? Create and maintain service catalogs, documentation, and collateral materials

? Establish service level agreements (SLAs) and key performance indicators (KPIs) for all offerings

Strategic Planning & Business Development

? Conduct market research and competitive analysis to identify new service

opportunities

? Collaborate with Practice Leaders, sales, marketing, solution architects, and product teams to align service offerings with go-to-market strategies

? Develop business cases and ROI models for new service offering initiatives

? Define pricing strategies and packaging options that maximize value and

profitability

? Track and report on service offering performance metrics, revenue, and customer satisfaction

Technical Leadership & Innovation

? Stay current with emerging technologies, industry trends, and best practices

? Partner with technical teams to ensure service offerings leverage cutting-edge solutions

? Identify opportunities to standardize and automate service delivery

? Develop frameworks, methodologies, and tools to enhance service quality and efficiency

? Lead proof-of-concept initiatives and pilot programs for new service offerings

Stakeholder Management & Collaboration

? Work closely with delivery teams to ensure successful service implementation

? Collaborate with customer success teams to gather feedback and drive

continuous improvement

? Partner with sales enablement to create training materials and support sales teams

? Engage with customers to understand their needs and validate service concepts

? Build relationships with technology partners and vendors to enhance service capabilities

Operational Excellence

? Establish and maintain service delivery standards and quality assurance processes

? Develop resource planning models and capacity management strategies

? Create and manage service offering roadmaps and release schedules

? Ensure compliance with company policies, industry regulations, and security standards

? Drive operational efficiency through process improvement and automation

Required education
Master's Degree
Required technical and professional expertise

Education & Experience

? Bachelor's degree in Computer Science, Engineering, Business, or related field (Master's degree preferred)

? 7+ years of experience in professional services, consulting, or technical service delivery

? 3+ years in a service management, product management, or business

development role

? Proven track record of successfully launching and managing service offerings

Technical Skills

? Have a business understanding of the products within the Automation Platform.

? Experience with service design methodologies and frameworks (ITIL, Agile, DevOps, etc.)

? Familiarity with IBM’s internal AI tools

? Strong analytical skills with experience in financial modeling and business case development

? Proficiency in creating technical documentation and presentations

Business & Leadership Skills

? Strategic thinking with ability to translate business objectives into actionable service strategies

? Excellent project management and organizational skills

? Strong communication and presentation skills for both technical and executive audiences

? Proven ability to influence and collaborate across multiple teams and

stakeholders

? Experience managing P&L or service line budgets

? Customer-centric mindset with focus on delivering value and driving satisfaction

Personal Attributes

? Self-motivated with entrepreneurial spirit and drive for innovation

? Adaptable and comfortable working in fast-paced, dynamic environments

? Strong problem-solving abilities and attention to detail

? Collaborative team player with leadership capabilities

? Passionate about technology and continuous learning

Preferred technical and professional experience

Preferred Qualifications

? MBA or relevant advanced degree

? Experience in a high-growth technology company or consulting firm

? Background in both pre-sales and post-sales service delivery

? Experience with SaaS business models and subscription services

? Knowledge of specific industry verticals (financial services, healthcare, retail, etc.)

Years of Experience:
7 - 12

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

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