Reference number
RCM26J-187957-000015

Selection process number
26-RCM-EA-X-B-STJ-HQ-147474

Location
St. John's (Newfoundland and Labrador)

Salary
$85,854 to $105,080

Level
IT-02 - SP-ICT-02

Who can apply
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Work environment
Are you looking for a rewarding career with a great working environment? Here are a few reasons to work for the RCMP: - Worry-free parking;
- An inclusive work environment committed to employment equity;
- Attractive compensation package including sick leave, family-related leave, heath/dental plans, pension plan, and possibility of flexible work hours. For more information regarding benefits, please see the link to the collective agreement provided at the top of the poster.As an employer of choice for over 30,000 employees, the Royal Canadian Mounted Police (RCMP) promises a career like no other. With over 150 years of tradition and service, the RCMP is Canada’s national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

Intent of the process
Currently we have one indeterminate vacancy at the IT-02 group and level. A qualified pool of candidates may be established to staff this and other similar positions, at the IT-02 group and level for term, indeterminate or acting at full or part-time hours or lower level positions.Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled
1

Important messages
📌 ONLY ONLINE APPLICATIONS WILL BE ACCEPTED All job applications must be submitted through the Canada.ca/jobs site. To submit an application online, please select the button "Apply Online" below.Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process prior to the closing date.The Indigenous Career Navigators Program, among others, is designed to provide Indigenous peoples with advice and guidance through the application/hiring process. Indigenous peoples seeking individual support related to your application or during the assessment phase, please contact our RCMP Indigenous Career Navigator (ICN): nicnp-pnnca@rcmp-grc.gc.ca**IMPORTANT INSTRUCTIONS TO FOLLOW**In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES that demonstrate how they meet the education requirement and the experience factors listed in the essential qualifications. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.⭐FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information:
1️⃣- Name of the department or organization where the experience was acquired;
2️⃣- Title of the position occupied and the period(s) in which you performed the functions (M-Y to M-Y); and
3️⃣- Specific details of tasks or projects demonstrating how the experience was acquired, and provide concrete examples.
❗ FAILURE TO CLEARLY DEMONSTRATE IN THE SCREENING QUESTIONS HOW YOU MEET THE SCREENING CRITERIA WILL RESULT IN THE REJECTION OF YOUR APPLICATION.
❗CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION.
❗The ability to communicate effectively in writing will be assessed throughout your application.Comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.You must provide proof of education credentials. If you obtained your education outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information: http://www.cicic.ca/383/foreign-credential-recognition.canadaPersons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.Our means of communication with applicants are via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Acknowledgement of receipt of applications will not be sent**The use of AI is prohibited.
You must complete your application and future assessments independently without external help, including unauthorized internet resources or Artificial Intelligence (AI) tools (for example, Copilot, ChatGPT or any other form of AI).
You may be asked to explain or elaborate on your answers in a follow-up interview.
Any violation may be investigated and result in serious consequences, including the rejection of your application.

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Top Secret security clearance - RCMP Top Secret Security Clearance.In accordance with the Treasury Board Secretariat (TBS) Directive on Security Screening, effective January 6, 2025, Canadian citizenship is a requirement for a Top Secret clearance. Please note that while a Top Secret clearance is not required at the time of application, all conditions of employment, including security clearance, must be met prior to appointment and maintained for the duration of employment in the position.Please refer to the TBS Directive on Security Screening for more information: https://www.tbs-sct.canada.ca/pol/doc-eng.aspx?id=32805#annA1.

► Must be willing and able to work in confined spaces.
► Must be willing and able to travel from worksite for extended periods, and on short notice
► Must be willing and able to work outside of normal core hours, when required and on short notice.
► Must have a valid driver’s license.
► Must be willing and able to travel via commercial and RCMP transportation, including RCMP aircraft.
► Willingness and ability to lift and carry heavy tools and equipment (ex: minimum 50lbs)

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Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology or another specialty relevant to the position to be staffed.

EXPERIENCE
► EX1. Recent* experience supporting a Microsoft Windows desktop computer environment

► EX2. Recent* experience with maintenance, installation and repair of computers or accessories.

► EX3. Recent* experience with Microsoft Active Directory (AD).

► EX4. Recent* experience supporting computer applications.

► EX5. Recent* experience supporting a LAN/WAN environment.

► EX6. Recent* experience in IT Asset Management Life Cycle.
*Recent is defined as experience obtained within the last five (5) years.

ABILITY
► AB1. Ability to communicate effectively orally
► AB2. Ability to communicate effectively in writing
► AB3. Ability to work independently
► AB4. Ability to analyze and resolve software, hardware, and firmware problems

PERSONAL SUITABILITY
► PS1. Initiative
► PS2. Problem Solving
► PS3. Teamwork
► PS4. Client Service Oriented

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Applied / assessed at a later date

English essential

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CERTIFICATION
► CERT1. Information Technology Infrastructure Library (ITIL) Foundations (or higher) certification

► CERT2. CompTIA Network+, Cisco Certified Network Associate (CCNA), and/or Cisco Certified Network Professional (CCNP) certification

► CERT3. Microsoft Certified Professional (MCP) or Microsoft Specialist certification

EXPERIENCE
► AEX1. Experience managing incidents using a service management ticketing system

► AEX2. Experience with IT project management

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Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

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