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Employment and Social Development Canada

Closing date: October 5, 2026 - 23:59, Pacific Time

Reference number
CSD26J-170708-000007

Selection process number
2026-CSD-EA-NHQ-0040582

Location
Various Locations

We are actively hiring across Canada, including in provinces and territories, with opportunities available in urban centres, suburban communities, rural areas, and remote locations.

PLEASE APPLY ONLY to locations where you have a genuine interest in working and where you are willing and able to relocate if required.

Employment tenure
Temporary (term), Casual, Acting, Deployment, Secondment, Permanent (indeterminate) - Full-Time (37.5 hours/week), Part Time

Salary
$61,786 to $69,106 - (under review)

Level
PM-01

Who can apply
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Organization information
For further information on the organization, please visit Employment and Social Development Canada.

About the position

Duties
Serving Canadians Every Day.Join Service Canada and make a meaningful difference in people's lives. Help clients access Government of Canada programs, benefits, and services while providing essential support to those who need it most. Build a rewarding career in the federal public service and make a real impact in communities across Canada.

Work environment
Employment and Social Development Canada (ESDC) is implementing the Treasury Board Secretariat's Direction on Prescribed Presence in the Workplace, which requires all public servants to work on-site a minimum of four (4) days per week.(https://www.canada.ca/en/government/publicservice/staffing/direction-prescribed-presence-workplace.html)

Intent of the process
✅ The purpose of this process is to staff positions in Service Canada across Canada.At this time, appointments will primarily be made to staff positions on a term or acting basis.

Positions to be filled
400

Important messages
ORGANIZATIONAL NEEDSWe recognize that some ESDC employees are affected* by a Workforce Adjustment (WFA) situation. These employees may be considered ahead of other candidates.*An indeterminate ESDC employee who has received written notice that their services may no longer be required as a result of a WFA situation. If applicable, you will be required to provide proof of your WFA status at a later stage of the process.OTHER IMPORTANT MESSAGESCandidates will be contacted by email throughout the selection process. Ensure that your email address can receive messages from external senders and regularly check your inbox, including junk and spam folders. You are responsible for keeping your contact information up to date.Information obtained during interactions with candidates may be used for assessment purposes. Candidates may participate in the process in the official language of their choice.Applicants will receive, shortly after the closing date of the advertisement, an invitation to complete a written examination and a mandatory form by email. Failure to complete the written examination, submit the completed form, or respond within the prescribed timelines may result in removal from the appointment process.

Conditions of employment

-Various Security Requirements : ESDC will assist all qualified candidates in the security clearance process.

Operational Requirements

Some positions may require to be:
- Willing and able to work overtime as required
- Willing and able to work shift work including days, evenings, nights and/or weekends
- Willing and able to travel While these operational requirements are listed, please understand that overtime is not necessarily a regular occurrence and shift work is only required in some positions. When required, our approach is balanced and reasonable. Our priority is to build a supportive and inclusive work environment and we are open to working with employees to accommodate needs.

You need (essential for the job)

Your application must clearly explain how you meet the following

EDUCATION• Secondary school diploma
or
• An acceptable* combination of education, training and/or experience.*The acceptable combination will be evaluated by considering the highest level of education achieved and approximately twelve (12) months of customer service experience.

Learn more about degree equivalency.

Applied / assessed at a later date

ESSENTIAL COMPETENCIESCommunication (oral)
Communication (written)
Working Effectively With Others
Thinking Things Through
Attention to detail
Client Focus
Digital Competencies

Language requirements (essential for the job)

Applied / assessed at a later date

Various language requirements - English or French Essential
French Essential
English Essential
Bilingual Imperative BBB/BBB
Bilingual Imperative CBC/CBC
Bilingual Imperative BBC/BBCApplicants applying for bilingual positions will be asked to undergo the Public Service Commission (PSC) Second Language Evaluation (SLE) exam or provide valid SLE results. To obtain more information or a copy of your results, please copy and past the following link into your browser to visit the PSC website: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.htmlSecond Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your skills in your second official language is available for you to take before completing your application.
For more information, please consult: Self-Assessment Test of Second Language Skills (https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.html)

Learn more about language requirements.

You may need (asset qualifications)

May be applied / assessed at a later date

Experience in providing service to clients involving obtaining or providing information.

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Learn more about assessment accommodation.

Equity, diversity and inclusion

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Learn more about diversity and inclusion in the public service.

The federal public service is stronger and most effective when we reflect the diversity of the Canadian population we serve. ESDC is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All individuals who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQIA+ community.The term "Indigenous peoples" aligns with international usage and, in this job advertisement, replaces the legislative term " Aboriginal peoples" that appears in the Employment Equity Act and the Employment Equity Regulations. Prior to appointment, Indigenous peoples who self-declare must complete and sign the Affirmation of Indigenous Identity Form.As one of Canada’s top 100 diversity employers, ESDC is committed to an inclusive and accessible workplace where all employees thrive. If you join ESDC, at any time, you may request accommodations to help remove work-related barriers. This may include adjustments to your workstation, access to adaptive technologies, or support related to environmental factors such as noise or allergens. This applies to all work sites, including your office, home, and designated outreach locations.
Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

Preference

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.