IT Manager / IT Senior Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE Canada.ca SITE. Persons with disabilities preventing them from applying on-line are asked to contact the individual noted at the bottom of this advertisement.

NOTE: Applications are to be received online by clicking on the button below. Please do not send your resume or application to the Contact noted unless you are a person with a disability who is unable to apply online. The Contact can assist with general questions.

Please do not email the Contact asking for an update. You will be contacted if your resume will be considered further.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put “see resume” in the space provided to answer the questions. You MUST clearly demonstrate in writing how you meet the Essential Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Any or all of the asset qualifications, operational requirements, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Cracking the Code We invite you to watch this short video (2.5 minutes) to learn more about how to submit your job application online:

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact The Canadian Information Centre for International Credentials as soon as possible to initiate the evaluation process http://www.cicic.ca/

Work environment

The Royal Canadian Mounted Police (RCMP) is looking for talented, skilled and motivated individuals to join our team. We offer a diverse, inclusive, respectful healthy work environment that offers flexible work arrangements. Our headquarters is located at 14200 Green Timbers Way, Surrey, BC. Building amenities at British Columbia (E-Division) Headquarters include a gym and full-service cafeteria on site.

RCMP program managers and senior technical advisors provide expert technical advice and strategic direction in the design, development, implementation, integration, support, management and maintenance of departmental/agency IT operations in support of service delivery to internal and external clients, and stakeholders.

The RCMP recognizes the diversity of its workforce and is committed to providing a respectful workplace free of harassment, discrimination and other forms of disrespectful behavior.

This position is located in a law enforcement environment which includes regular contact with uniformed and armed police officers.

Intent of the process

Anticipatory.

A qualified group of candidates may be identified and may be used to staff future permanent or temporary vacancies (including terms, actings, casuals, assignments and secondments) in similar-level positions (at full or part-time hours, including shift-work). Once established, the qualified pool will be valid for a period of one year and may be extended.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, or another specialty relevant to the position to be staffed.

Degree equivalency

Experience:
• Extensive** and recent* experience managing technical specialists, such as: Determining human resource requirements; planning work activities; scheduling, assigning, monitoring and evaluating work performance; setting individual goals and priorities; staff supervision, conflict management and coaching.
• Significant** and recent* experience negotiating, networking and relationship building with clients and stakeholders to advance unit level strategies and initiatives.
• Significant** and recent* experience implementing and/or managing projects pertaining to Information Technology.
• Significant** experience preparing a variety of technical documents (such as: system diagrams, architectural diagrams, service operations document) for technical peers, staff and management.
• Extensive** and recent* experience identifying, troubleshooting and resolving IT based problems in a technical capacity.
• Extensive** and recent* experience working in a Public Safety environment in IT technical capacity.

Recent* is defined as the performance of duties within the past 5 years.
Significant** is defined as the depth and breadth of experience normally associated with the performance of duties on a continuous basis over approximately 2 years.
Extensive*** is defined as the depth and breadth of experience normally associated with the performance of duties on a continuous basis over approximately 5 years.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
• Knowledge of project management principles and practice.
• Knowledge of IT service management principles and practice.

Competencies:
• Create Vision and Strategy
• Mobilize People
• Uphold Integrity and Respect
• Collaborate with Partners and Stakeholders
• Promote Innovation and Guide Change
• Achieve Results

Abilities:
• Ability to communicate effectively orally
• Ability to communicate effectively in writing

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:

Education:
• Successful completion of a degree in computer science, technology management or other relevant discipline from a recognized university.

Degree equivalency

Certification:
• Information Technology Information Library (ITIL) Certification (any)
• Project Management Certification, such as PMP, PRINCE II, PSM
• Security Accreditation, such as CISSP, CRISC, CCSP
• Data Management Accreditation, such as CDMP
• CCNA, or CCNP Certification
• Certified as a professional engineer in Canada or obtained a limited license in British Columbia, with specialization in electrical engineering or certified as a technology professional with one or more of the following or equivalent designations by a provincial professional organization recognized by the Technology Accreditation Canada (TAC): Certified Engineering Technologist (CET), Applied Science Technologist (AScT), or Professional Technologist (PTech).

Experience:
• Extensive*** experience establishing and managing IT related contracts.
• Recent* and Extensive*** experience in delivering or supporting IT and electronics/communications infrastructure solution(s) for Mobile Device Management (MDM) or Mobile Workstation (MWS) in a technical capacity.
• Significant** experience supporting, troubleshooting and administering technical and non-technical elements of database technologies (such as SQL, data warehousing, and data management).
• Significant** experience in designing, implementing or supporting IT network infrastructure (WAN, LAN or Data Center Networks)

Recent* is defined as the performance of duties within the past 5 years.
Significant** is defined as the depth and breadth of experience normally associated with the performance of duties on a continuous basis over approximately 2 years.
Extensive*** is defined as the depth and breadth of experience normally associated with the performance of duties on a continuous basis over approximately 5 years.

Knowledge:
• Knowledge of mobile solutions related technologies and policies.

Conditions of employment

• Enhanced reliability status with top secret security clearance (Requires Canadian Citizenship and normally a minimum Canadian residency requirement of 10 years)
• Possession of a valid Class 5 Driver's license.
• Willingness and ability to travel throughout service area (i.e. BC).
• Willingness and ability to work extended hours, unscheduled overnight travel and/or adjust work schedule, with little or no notice, to meet operational requirements.
• Willingness and ability to provide after-hours support via operational availability (on call).
• Ability to maneuver in confined spaces, including crawling and working within vehicles, aircraft, and ships, to inspect Information Technology installations
• Ability to safely lift and maneuver heavy or cumbersome items, such as Servers and UPS, weighing up to 45 lbs.
• Willingness and ability to perform job duties in challenging weather conditions, including heavy rain and extreme cold (down to -40°C)
• Willingness and ability to provide technical support to frontline policing operations including occasional exposure to graphic materials or sensitive operational information.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Receipt of applications will not be sent. Candidates will be considered for positions as they become available, and will be advised of any further evaluation.

Applicants are encouraged to apply ONLY if they are willing and able to work in Surrey, BC. All positions are located at 14200 Green Timbers Way, Surrey, BC.

To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit http://www.rcmp-grc.gc.ca/en/good-character . The security requirements are the same for all employees of the RCMP.

Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain an RCMP security clearance may involve, but is not limited to, a security/reliability interview, a field investigation regarding matters of criminal activity, verification of credit/financial status, reference checks, education, employment history, online activities, alcohol and/or drug use, etc., and may require certain residency requirements.

Please refer to Appendix “B” and “D (4)” of the Treasury Board Standard on Security Screening for more information - https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=28115.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

Top-down selection may apply.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

This process and the resulting pool will only be used to staff positions in the E Division RCMP, IT Operations.

Incorrect or fraudulent information provided by a candidate during the application or assessment process will result in elimination from the process.

Experience qualifications will be assessed upon application. Further confirmation or assessment may be conducted through reference checks.

Those selected for assessment should be prepared to provide the names and contact information of recent references (recent is defined as within the last 2 years):

References must be available, have an in-depth knowledge of your work/projects, and must be able to answer specific questions pertaining to your experience, achievements and strengths.

References that are not reachable and/or not available are lowering the candidates’ chances to be found fully qualified and be considered for appointment. When providing names of references, it is the candidate’s responsibility to ensure they are available to respond in a timely manner.

All communication relating to this process, including e-mail correspondence and telephone conversations may be used in the assessment of qualifications of the candidate.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Acknowledgment of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Apply online