ANTICIPATORY - Employee and Organizational Assistance Program Intake Counsellor

Important messages

𝗚𝗶𝘃𝗶𝗻𝗴 𝘆𝗼𝘂 𝘁𝗵𝗲 𝗯𝗲𝘀𝘁 𝗰𝗵𝗮𝗻𝗰𝗲 𝘁𝗼 𝘀𝘂𝗰𝗰𝗲𝗲𝗱!
At Public Services and Procurement Canada (PSPC), we are committed to running inclusive and barrier-free recruitment processes.

If you need to be accommodated during any phase of the evaluation process, please submit your request through the contact person identified below. All information received related to accommodations is confidential.

For more information: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

❗Please note that only those applicants who meet the (education and/or experience) criteria will be invited to the next stage of evaluation. We thank all applicants for your interest in this selection process.

Duties

❋The Employee and Organization Assistance Program (EOAP) is a neutral, confidential and voluntary service available to all Public Services and Procurement Canada (PSPC) employees and their dependent family members. EOAP provides services that promote personal and organizational wellness.

𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐛𝐞 𝐝𝐨𝐢𝐧𝐠?
• Responding to telephone calls/emails and analyse the nature of calls assess the degree of urgency, eligibility and respond to the immediate concern of the caller or assign to the Mental Health Counsellor.
• Offering immediate psychological support.
• Evaluating client needs and conducting risk assessment in order to assign to our mental health counselors.
• Providing information and expert advice on programs to assist client in making informed decisions and choices.
• Providing effective case management.

Work environment

𝗪𝗲 𝗮𝗿𝗲 𝗢𝗻𝗲 𝗣𝗦𝗣𝗖!
Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies, and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

At PSPC, our approach to inclusion is simple: we are committed to achieving a competent and representative workforce that reflects the diversity of the Canadian population we serve, and strive to create a welcoming, respectful, and inclusive environment that enables collaboration and innovation. When you succeed, we all succeed.

Intent of the process

A pool of partially* or fully qualified candidates may be established through this process and may be used to staff identical or similar positions with various tenures, security requirements, work locations or linguistic requirements within Public Services and Procurement Canada (PSPC).

*Partially qualified simply means that the candidates will be deemed qualified except for the linguistic and security profiles which will be evaluated at a later date should the candidate be considered for an appointment.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Master’s degree from a recognized post-secondary institution with acceptable specialization in counselling, social work, psychology, or in any other field relevant to the work to be performed.

Degree equivalency

OCCUPATIONAL CERTIFICATION :
A member in good standing (or eligible to be a member), with a professional association order or college related to an acceptable specialization in counselling, social work, psychology , or in any other field relevant to the work to be performed.

EXPERIENCES :
EXP 1: Experience establishing clinical rapport with a diverse clientele.
EXP 2: Experience of liaising with community health professionals on client issues.
EXP 3: Experience providing crisis intervention.
EXP 4: Experience doing clinical assessments.
EXP 5: Experience providing short-term counselling with individuals seeking support for mental health, personal or work-related issues.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE
- Experience in client case management.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

KNOWLEDGE:
K1. Knowledge of suicide prevention and intervention.

COMPETENCIES:
C1. Showing Initiative and Being Action-Oriented
C2. Working Effectively with Others
C3. Demonstrating Integrity and Respect
C4. Client Service Competency - Level 1 (Delivers high-quality client service)
C5 Thinking Things Through
C6. Reliability

ABILITIES :
A1. Ability to communicate effectively orally
A2. Ability to communicate effectively in writing

The following may be applied / assessed at a later date (may be needed for the job)

In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.

* We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.

For further details, please refer to the “Other information” section.

Information on employment equity

OPERATIONAL REQUIRMENTS
- Willingness and ability to work overtime

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

📌 To apply online, you will first need to create an account on the GC Jobs site. Once your account is created, return to the job poster and select the button "Apply Online" above.

📌 Please ensure that you read ALL points listed below, as this section contains important information about the application process. Failure to read these notes and follow these instructions could result in your application missing required information which may result in your application being eliminated from this selection process.
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📋 APPLICATION PROCESS - How to submit – 1st Step 📋
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👉 ONLY ONLINE APPLICATIONS WILL BE ACCEPTED👈

🔎 INSTRUCTIONS - When responding to the screening questions, be sure you:

Ⓐ Clearly demonstrate how you meet each criteria (education and experience) by answering the online questions and provide concrete, specific examples of actions that speak directly to the experience sought.

Ⓑ Include when the example took place (month-year to month-year), background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Ⓒ Focus on what you did. When referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.

❗ Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected. Information provided on your described experience should be supported by your resume.

❗ Lack of DETAILS may result in your application being rejected as the Assessment Board may have insufficient information to determine whether you meet the qualifications.
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📋 ASSESSMENT: Once your application has been retained – 2nd Step 📋
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A variety of assessment tools may be used in the assessment of candidates. All information collected throughout the selection process from the submission of the application until the end of the process could be used to assess the candidates.

Any assessment method that is considered appropriate to determine whether a person meets the essential qualifications may be used in no specific order, such as but not limited to, take-home test, interviews, and reference checks.

The written communication may be assessed with the screening questions.

Assessments will be conducted remotely.

During the application or assessment process, both cheating and plagiarism are considered forms of misconduct and are not permitted. Any person found cheating, including those who help others to cheat, may be subject to removal from the selection process.
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📌Our intention is to communicate with candidates via email. Applicants who apply to this selection process must include in their application a valid email address and make sure this address is functional at all times and accepts messages from unknown users. The lack of response to communications may be interpreted as a withdrawal from this process.

📌Depending on the number of applicants and department needs, volume management strategies may be used for the purpose of managing candidate applications.

📌Persons are entitled to participate in the appointment process in the official language(s) of their choice. Applicants are asked to indicate their preferred official language(s) in their application.

❗Please note that only those applicants who meet the (education and experience) criteria will be invited to the next stage of evaluation. We thank all applicants for your interest in this selection process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Apply online