Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Dawson City is classified as an Isolated Post. As such, the successful candidate must meet all the conditions under the Isolated Posts and Government Housing Directive prior to appointment. In addition, the successful candidate will be entitled to an Isolated Post Allowance.

Important financial information:
• Isolated Post Allowances (Northern Allowance) ranges from approximately $16,135 - $26,892, which is based on if the employee has dependents.
• Vacation Travel Assistance is provided once a year for Dawson of approximately $1,370 for each eligible member of the household.

Duties

Provides administrative, financial, and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. Provides front counter and telephone assistance, services and information to the general public.

Work environment

This position is located in a law enforcement environment which includes regular contact with uniformed and armed police officers.

Intent of the process

📌 This selection process will initially be used to staff one vacant, indeterminate position. A pool of qualified candidates inclusive of Public Service (PS) employees and Civilian Members (CM); may be established through this process to staff identical or similar CR-05/SPS-CK-05 positions on a temporary or permanent full-time basis.

Please note that an assignment appointment requires approval of your supervisor.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school* or an acceptable combination of education, training or experience.

*Two years of secondary school is typically completion of grade ten.

Degree equivalency

EX1: Experience providing service to internal or external clients / general public, via telephone or in person.

EX2: Experience in the provision of administrative support services including two of the following: data entry, preparing correspondence, ordering office supplies, filing, or processing mail.

EX3: Experience in using computer applications including two of the following: databases, email, spreadsheets, and word processing.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

• Experience in maintaining a law enforcement database such as: Police Reporting Occurrence System (PROS) or Canadian Police Information (CPIC).
• Experience working in a law enforcement and/or legal environment.
• Experience liaising with court representatives or officials, or preparing court disclosure packages
• Experience in providing records management services such as indexing, cross referencing, filing, retrieving, retention, archiving or destroying data.

Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material.
Willingness and ability to work overtime, as required.
Willingness to relocate within 40 km of position location

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge of general office practices and procedures.

Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to manage multiple priorities and deadlines.
Ability to deal effectively with challenging situations.

• Working effectively with others
• Judgement
• Showing initiative
• Attention to detail
• Dependability

Conditions of employment

Dawson City, YT is classified as an Isolated Post. As such, the successful candidate must meet all the conditions under the Isolated Posts and Government Housing Directive prior to appointment. In addition, the successful candidate will be entitled to an Isolated Post Allowance.

Security Clearance: Royal Canadian Mounted Police Enhanced Reliability Status.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Do you wish to better your odds at being considered? Then use the Screening Questionnaire wisely, by demonstrating how you meet the Education and Experience Criteria listed under “Essential Qualifications” and “Asset Qualifications” (other qualifications). Use concrete examples by using the STAR technique, describing:

• The Situation;
• The Tasks you were required to achieve;
• The Actions you took; and
• The Results of your actions.

ATTENTION: should your examples not be concrete enough or should they contain insufficient details, unfortunately, your application will be rejected. We will not contact you to obtain further information.
All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications. Note: Written Communication Skills will be assessed throughout application.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Apply online