Job ID: 64436

Job Category: Administrative

Division & Section: City Clerk's, City Clerk's Corporate Info Mgmt Svcs

Work Location: 100 Queen St W, Toronto, ON M5H 2N2 - Hybrid in accordance with City of Toronto Hybrid Work Policy

Job Type & Duration: Full-time, Permanent Vacancy

Salary Range: $96,566.00 - $132,880.00, TM0646, Wage Grade 6.5

Hiring Zone: $100,760.00 to $109,245.00

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 20-May-2026 to 03-Jun-2026

Job Summary:

Leads the intake process for the Freedom of Information process at the City of Toronto. Receives, controls, and conducts analysis of Municipal Freedom of Information requests and appeals received by the Institution to support compliance with the applicable legislation, and meets statutory reporting requirements.

Reporting to the Manager, Access to Information, this position plays a key role in supporting the Institution’s commitment to transparency, accountability, and the protection of sensitive information. This is an exciting opportunity for a highly organized and detail-oriented experienced professional who enjoys problem-solving, working with legislation, managing multiple priorities, and delivering excellent client service in a fast-paced, collaborative environment.

Applicant Information Session:

The City Clerk’s Office will be hosting a virtual Applicant Information Session for individuals interested in learning more about the Registrar, Access to Information role. This session will provide applicants with an overview of the position, key responsibilities, and the work of the Access to Information team within the City Clerk’s Office.

We encourage all interested applicants to attend the session to gain a better understanding of the role, ask questions, and learn more about what makes this an exciting opportunity to support transparency, accountability, and public service at the City of Toronto.

Join us!!

Applicants can participate in a virtual Microsoft Teams Information Session on the following date and time:

Monday, May 25, 2026, 12:00 p.m. – 12:30 p.m.

https://events.teams.microsoft.com/event/4fdf3b3a-5999-44e6-aa62-4d9f113db276@f0bc8ec6-9ed8-4d0c-9189-411ad949cc65

Major Responsibilities:

• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Manages assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.
• Conducts research into assigned area, ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Registers, tracks and analyses all access requests and appeals received by the Institution, including connecting with other public institutions as required.
• Ensures statutory deadlines for third-party notices and appeal processes set out in the Act are complied with through case management of individual requests for access to information for the Senior Access & Privacy Officers.
• Communicate with members of the public to clarify requests and respond to questions and concerns about the access request process, timelines and fees while ensuring the request satisfies statutory requirements.
• Manages automated systems to analyse access requests and monitor performance.
• Prepares reports necessary to meet all statutory and corporate reporting requirements related to access and privacy process, including statistical and financial reporting.
• Other duties as assigned

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Extensive experience coordinating Freedom of Information request and appeal processes, and interpreting and applying relevant access, privacy, and/or legislative requirements, including managing sensitive and confidential information with accuracy, discretion, and attention to statutory deadlines.
2. Extensive experience developing, implementing, and evaluating policies, procedures, and program-specific processes within a complex public sector or corporate environment.
3. Experience managing projects and coordinating multiple priorities while ensuring high standards of quality, collaboration, organizational performance, and continuous improvement.
4. Strong research, analytical, and problem-solving skills with the ability to interpret legislation, corporate policies, procedures, and emerging trends to support informed decision-making.
5. Excellent interpersonal and communication skills with the ability to consult, advise, and build effective relationships with stakeholders, senior management, third parties, and members of the public regarding complex or sensitive matters.
6. Proficiency in data management, reporting, and automated tracking systems with the ability to analyze trends, monitor performance metrics, and prepare detailed reports and recommendations.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.