Major Responsibilities:

• Designs internal communication strategies and tools to support Toronto Public Health staff, leadership and organizational priorities.
• Provides guidance and advice as subject matter expert to program managers and leadership regarding internal communications.
• Conducts risk assessments for all internal communications initiatives and recommends risk mitigation tactics.
• Controls all aspects of the internal communications initiatives, provides input on policies and procedures.
• Monitors project work processes, including event planning and ensures critical timelines are met.
• Ensures all internal communication initiatives meet access and equity standards.
• Liaises closely with program managers and staff to design effective internal communication strategies.
• Promotes the implementation of municipal and provincial legislation and strategies.
• Ensures the client is continually apprised of the status of the project, especially milestones and issues.
• Ensures that complex public health data and information is appropriately translated into clear and concise language suited to the target audience and that it conveys the appropriate messaging.
• Ensures all necessary components of the internal communications are delivered on budget and schedule.
• Develops clear content for social marketing, intranet, staff newsletters, memos and event support.
• Ensures all health marketing and communications products align with the Toronto Public Health Strategic Plan.
• Develops and facilitates training for Toronto Public Health staff in relevant communications skills, such as clear writing skills, writing for the web, etc.
• Ensures the delivery of communications products when components of the development are outsourced to the agency of record.
• Contributes to the preparation of purchasing documents to source external contracts.
• Liaises with external marketing agencies where appropriate.
• Conducts research to maintain an up to date knowledge base regarding the marketing and communication techniques and best practices currently utilized in the marketplace.
• Maintains the integrity of and works to improve the Toronto Public Health brand.
• Conducts thorough evaluations of campaigns to determine effectiveness.
• Represents Toronto Public Health at marketing and communications related workshops, conferences and seminars.