Find your next role

• Job ID: 51515
• Job Category: Senior Enterprise Service Technical Lead (Senior Project Delivery)
• Division & Section: Technology Services, Technology Services Delivery
• Work Location: Union Station East Wing 4th Floor, Toronto (HYBRID)
• Job Type & Duration: Full-time, 12 Months
• Salary: $122,305.00 - $163,639.00
• Shift Information: Monday to Friday, 35 hours per week per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 26-Nov-2024 to 10-Dec-2024

The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada wits population is highly diverse and multicultural. The City also has several agencies and corporations, including the Toronto Police Service, Toronto Public Library, and the Toronto Transit Commission, which make up the broader municipal organization.

Consistently ranked one of the world’s most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities.

Toronto is a global leader in technology, finance, film, music, culture, and innovation. It consistently places at the top of international rankings due to investments its government, residents, and businesses championed.

In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards, and corporations to deliver client-centric business solutions and secure, reliable IT infrastructure.

Embarking on a transformative journey, the Technology Services Division is reshaping its culture and service delivery approach, focusing on four key priorities:

• Build Resilient Foundations: Establish a robust, reliable, secure technology infrastructure.
• Deliver User-Centric Solutions: Provide enterprise-grade modern solutions focusing on user experience.
• Harness Data Power: Utilize data to drive operational processes and informed decision-making Citywide.
• Empower Stakeholders: Engage and empower stakeholders to foster a culture of agility and innovation.

As the Senior Enterprise Solutions Technical Lead, you will report to the SAP Portfolio Manager, The Senior Enterprise Services Technical Lead (Senior Project Delivery) will provide technical leadership to the City's SAP Portfolio Enterprise Delivery team in the Technical Project Delivery. This role is critical to driving technical, strategic direction for the SAP Suite Products implementation and provides leadership to the technical team that will support the projects in the roadmap. The Senior Enterprise Technical lead (Senior Project Delivery) is also responsible for planning and coordinating the impact of sustainment change and specialized work packages for the projects, working closely with the Program Director, Project Managers, and other stakeholders. This leadership position is required to provide next-generation technologies necessary for delivering projects and working closely with business clients and stakeholders. This individual will focus on strong partnerships and apply proven communication and problem-solving skills to guide and assist the project on work packages related to development, integration, and quality assurance.

This is an exciting opportunity for a hands-on leader who thrives in a dynamic environment, is passionate about User Experience, and drives operational excellence and innovation.

Specifically, you will provide leadership in the areas of:

Strategic Planning & Operations Leadership:

• Develops and implements detailed plans and recommends policies regarding program-specific requirements.
• Leads the definition, design, and implementation of foundational enterprise solutions, providing technical leadership and subject matter expertise in areas including platform and basis technologies, enterprise change management, User Access administration, and Tech Admin (NetWeaver/Basis).
• Develops and delivers long-term strategic goals for enterprise solution implementation and standards with business users, divisional managers, clients, and other key stakeholders.
• Oversees the development, implementation, and execution of a test strategy (including automation), test plans, test cases, test scripts, automation scripts, vulnerability assessments, accessibility testing (AODA), performance testing and end-to-end management tracking of all solution deficiencies.
• Ensures the Quality Assurance team is leading, facilitating, and contributing to the application development life cycle and using automated test tools based on corporate standards to create and execute test cases using standard software testing tools for defect management, regression, automation, user interface and performance testing.
• Develops and implements critical components of enterprise solutions and information.
• Ensures continuous research and updates of the enterprise solutions based on the needs of the City.
• Ensures solutions, data strategies, and architectures comply with regulatory requirements.
• Oversees the technical design and implementation for corporate City of Toronto enterprise solution environments.
• Oversees design of enterprise solution architecture to fulfill current and future organizational needs.
• Assesses current technical architecture and develops future enterprise solution design.
• Creates short-term tactical solutions to achieve long-term objectives and the overall roadmap.
• Develops and promotes enterprise solution methodologies and standards.
• Addresses solution-related problems concerning integration, compatibility, and multiple-platform integration.
• Identifies and develops opportunities for solution reuse, migration, and retirement.
• Assesses and determines governance, stewardship, and framework for managing data across the organization.
• Establishes mechanisms for monitoring and compliance with technology and information governance policies and practices.
• Enforces technology and information governance standards and policies, including change and user access management.
• Ensures solutions and data quality management practices and standards are adhered to.
• Establishes methods and procedures for measuring solution and data quality and tracking improvements.
• Establishes processes for governing, identification, collection, and use of corporate metadata and takes steps to assure metadata accuracy and validity.
• Oversees mapping of data sources, data movement, interfaces, and analytics while ensuring data quality.
• Conducts solution and data capacity planning, life cycle, retention, usage requirements, feasibility studies, and other related tasks.
• Coordinates the definition of backup, archival and disaster recovery strategy for enterprise solutions.
• Ensures integrity of the enterprise solution environment by working with business and technical partners.
• Selects and implements the appropriate tools, software, applications, and systems to support relevant solution goals.
• Defines standardized methods and techniques for enterprise solution projects.
• Collaborates with project managers and business unit leaders for enterprise solutions projects.
• Ensures the success of enterprise solution rollouts.
• Liaises with vendors and service providers to select products or services that best meet organizational goals.

Budget Management:

• Budget management, including planning and monitoring, reporting, and resource management and allocation, financial forecasting, cost analysis, and risk assessment for your operational and project budgets.
• Develop, recommend, and administer the annual budget for the section, and ensure that expenditures are controlled and maintained within approved budget limitations.
• Provide consultation and assist divisions in developing technology investment plans, building business cases for funding approval, preparing budgets, and establishing project framework and resources.
• Develops, recommends, and administers the annual budget for the unit and ensures that the unit's expenditures are controlled and maintained within approved budget limitations.

Partnership, Vendor & Relationship Management:

• Develop ongoing positive working relationships within Technology Services, as well as with client and partner Divisions. Foster collaboration and service excellence in cross-functional teams, and act as a trusted advisor to senior leadership across the organization.
• Build collaborative relationships with City stakeholders and senior management and assists them in recognizing where Technology Services can add value to, transform or support program operations.
• Foster and manage external partner relationships and manage large, complex contracts to deliver transformation programs and value for the City investments.
• Supervises the day-to-day operation of all assigned staff, including the scheduling, setting and reviewing work.
• Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, and recommends disciplinary action when necessary.
• Directs and supports technical project teams providing continuity and consistency across projects.

Culture and Team Leadership:

• Manages, motivates, and trains the unit's staff, ensuring effective teamwork, high work quality and organizational performance, continuous learning and encouraging innovation in others.
• Cultivate a sense of unity where each member understands their purpose and impact with a focus on excellent customer service and experience.
• Build high performance and resiliency through trust, transparency, and respect.
• Encourage creativity and innovation by welcoming diverse perspectives, promoting healthy debate, and questioning the status quo.
• Respect others’ ideas and create a sense of independence and ownership.

What you bring to the role:

Your application for the role of Senior Enterprise Services Technical Lead (SAP Senior Solution Architect) should describe your qualifications as they relate to:

• Project management professional designation such as Certified Associate in Project Management (CAPM) or Project Management Professional (PMP).
• Considerable experience in leading Technology concurrent complex projects including all stages of project life cycle as per the project charter, scope management plan, risk management plan, issue management process, financial management plan, and scheduling plan. Leadership experience in technical implementations of Enterprise Applications (Enterprise Resource Planning (ERP), Financial Planning and Analysis (FP&A), Human Capital Management (HCM), Business Intelligence and Analytics (BI), etc. is an asset.
• Considerable experience managing staff resources, contractors and vendors and conducting vendor management, performance, and service level agreements.
• Extensive software product and project management experience in software implementations and upgrades, with a preference for Cloud systems implementation.
• Experience with system integration and data migration, SAP S/4HANA integration with third party tools is an asset.
• Considerable Quality assurance leadership experience in software testing of large applications (unit, functional, automation, integration, system, regression, penetration, security, performance, and user acceptance testing).
• Strong ability to motivate teams and create a collaborative working environment.
• Highly developed leadership, interpersonal, conflict resolution, negotiation, facilitation, and problem-solving skills, with the ability to work collaboratively in a multidisciplinary team environment and independently as required.
• Strong customer service orientation and a demonstrated ability to establish and maintain effective stakeholder relationships and manage client deliverables and expectations.
• Strong written and oral communication skills, including presenting and composing written documents to senior IT and business stakeholders.
• Post-secondary degree/diploma in computer science or related disciplines, paired with considerable experience working on software development projects.
• Familiarity in decommissioning legacy systems.
• Familiarity with RFP, RFI, and RFQ processes
• Time management estimation capabilities and ability to perform several tasks and projects concurrently.
• Ability to analyze technology standards, techniques, and product specifications.
• Knowledge of current and emerging technologies and skills to evaluate and recommend new technology for introduction into a complex technical environment.
• Ability to analyze technology standards, techniques, and product specifications.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.