The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada, with a highly diverse and multicultural population. In addition, the City of Toronto has several agencies and corporations including the Toronto Police Service, Toronto Public Library, and the Toronto Transit Commission, which make up the broader municipal organization.

Consistently ranked one of the world’s most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities.

Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents, and businesses.

In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards, and corporations to deliver client centric business solutions and secure, reliable IT infrastructure.

Embarking on a transformative journey, the Technology Services Division is reshaping its culture and service delivery approach, focusing on four key priorities:

Build Resilient Foundations: Establish a robust, reliable, and secure technology infrastructure.
Deliver User-Centric Solutions: Provide enterprise-grade modern solutions with a focus on user experience.
Harness Data Power: Utilize data to drive operational processes and informed decision-making Citywide.
Empower Stakeholders: Engage and empower stakeholders to foster a culture of agility and innovation.

Reporting to the SAP Solution, Planning & Delivery Manager, the Senior Systems Integrator Technology Services (SuccessFactors/HCM Supervisor) will provide technical development leadership to the City's SuccessFactors/HCM Team. This role is critical to drive both the technical and strategic direction for the current SuccessFactors and SAP ECC HCM applications as well as the expanding technology footprint which includes SAP S/4HANA and Cloud Integration in both project and operations. In conjunction with the advancing and driving next-generation SAP technologies necessary for supporting and delivering the SAP operations and project services, the Senior Systems Integrator Technology Services (SuccessFactors/HCM Supervisor) will work closely with business clients and stakeholders.

Major Responsibilities:

Specifically, you will provide leadership in the areas of:

Team Management and Supervision:

Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
Supervises the day-to-day operation of all assigned staff including the scheduling, assigning, and reviewing of work. Authorizes and co-ordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances, and recommends disciplinary action when necessary.

Technology and Strategy:

Leads, facilitates, and contributes to the design, creation, development, sustainment, and day-to-day operations of corporate standards for the division, including formalized project management and methodology, data warehousing architecture, data modeling, metadata, change management, and application development and migration.
Provides assessments and recommendations of new technology trends on the effective use, acquisition, and integration of technology by the City.
Identifies and analyzes current business processes and practices in the context of evolving information architecture and performance measures; recommends overall technical solutions for business initiatives and leverage existing enterprise infrastructure investments.
Assesses and recommends scalable multi-jurisdictional business and technical solutions that meet client and business requirements in the context of corporate standards, policies and procedures for information technologies and architectures. This includes determining requirements, conducting research and evaluations, and obtaining all approvals and signoffs.
Informs and educates senior managers, business users and technology peers on technology trends, and the effective use of business and technology solutions and information management.
Identifies and develops divisional/cross-divisional initiatives to produce synergies and economies of scale.

Project Management:

Implements detailed plans and recommends policies/procedures regarding program-specific requirements.
Provides input into assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
Responsible to senior management within the division, business, and technical stakeholders for all aspects of assigned projects, including the project charter, project plan and schedule, progress, budget, risk management, issue management, change management, resource management, quality review/best practices.
Provides leadership in the evaluation, selection and recommendation of technical solutions and professional services; manages vendors and contractors in the overall solution delivery process.
Negotiates with senior management, clients, and various stakeholders often with competing and conflicting goals, objectives, and priorities.

Key Qualifications:

Your application for the role of Senior Systems Integrator Technology Services (SuccessFactors/HCM Supervisor) should describe your qualifications as they relate to:

Post-secondary degree/diploma in computer science, or human resources or any other related disciplines, paired with considerable experience in Human Capital Management software support/implementation.
SAP Certified Associate – SAP SuccessFactors Employee Central Core or SAP Certified Professional Application Consultant for SAP SuccessFactors Employee Central. Additional module certifications are assets.
Experience in gathering requirements, configuring the SuccessFactors instances, testing, deploying, and maintaining the configuration.
Experience in SAP ECC HCM Modules (Payroll, Time Management, etc.) configuration.
Experience in gathering requirements, configuring the SuccessFactors instances, testing, deploying, and maintaining the configuration.
Experience supervising staff, assigning work, monitoring performance, and motivating teams in a matrix-based work environment.
Knowledge of payroll processes, compliance, and data security measures is essential.
Able to communicate in writing and verbally with a large audience. Demonstrated ability to establish and maintain an effective consulting relationship with corporate clients and vendors with a strong customer service orientation.
Understanding of integration points between SuccessFactors modules and SAP ECC HCM, particularly with Payroll. Ability to oversee data flow and ensure seamless integration between systems.
Experience in SAP Enterprise Portal Administration, specially in ESS/MSS portlets is an asset.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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