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Overview

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!

La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!

Job Skills / Requirements

The Regional Manager, Operations reports into the Regional Director, Operations. This role will be responsible for managing the day-to-day operations of a group of airports to ensure contract requirements and KPI’s are achieved. The Regional Manager, Operations will have a strong understanding of customer service excellence, CATSA operational expectations and procedures, labour relations, training and workforce optimization. This will be accomplished by:

Key Responsibilities:

• Oversee day-to-day operations of multiple airports within the region.
• Ensure consistent implementation of and adherence to required policies, procedures and standards.
• Drive operational efficiency, quality and client satisfaction.
• Lead, coach and develop site managers and regional support staff.
• Manage employee performance, including talent development and succession planning.
• Foster a strong culture of accountability, safety and engagement within the workforce.
• Work closely with People & Culture to conduct investigations, manage employee performance and absenteeism.
• Monitor KPI’s, analyze performance and implement corrective actions.
• Manage regional TWH efficiency targets, forecasts and cost controls.
• Execute regional strategies to align with company goals.
• Lead change management initiatives, new airport screening initiatives and process/procedural roll outs.
• Ensure compliance with legal, regulatory, safety and company requirements.
• Identify operational risk and implement mitigation plans.
• Ensure all contractor-led training responsibilities are fulfilled per contract requirements.
• Work closely with internal and external stakeholders to ensure operation requirements are met
• Other duties as assigned.

Requirements:

• Bachelor’s degree or Diploma in Business Administration, Criminology, Social Sciences or a related field;
• A minimum of five (5) years of supervisory/managerial experience in an operational, customer service or security environment.
• Strong operational leadership and decision-making skills in fast-paced, regulated environments.
• Analytical mindset with data driven decision making ability.
• Effective communication, coaching, and conflict-resolution skills.
• Excellent problem-solving and process improvement skills.
• Able to travel frequently within the assigned region.
• Demonstrated ability to establish rapport and foster effective working relationship across a variety of stakeholders.
• Proficiency with standard office software (Word, Excel, Power Point).
• Knowledge of security operations, regulatory frameworks, and employment legislation.
• An understanding of collective agreements and experience managing within a unionized workforce.
• Fluency in French is considered an asset.
• Eligible to obtain Transportation Security Clearance (TSC) and Federal Security Clearance.

Additional Information / Benefits

Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Airport Security Services is interested in getting to know candidates authentically and with integrity. To ensure a fair, transparent and equitable selection process, please do not use AI tools during your application, pre-employment testing, or interview. Failure to adhere to this guideline may result disqualification from the recruitment process.

Les Services de Sécurité de l’Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. Les Services de Sécurité de l’Aéroport Paladin (“PASS?») s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi. Si vous avez besoin d'un accommodement pendant le processus d'entrevue, veuillez-nous en informer et nous travaillerons avec vous pour répondre à vos besoins.

Les Services de Sécurité d’Aéroport Paladin souhaitent évaluer les candidats de manière authentique et intègre. Afin de garantir un processus de sélection juste, transparent et équitable, il est demandé de ne pas recourir à des outils d’intelligence artificielle lors de la soumission de votre candidature, des tests préembauche ou de l’entrevue. Tout manquement à cette directive pourrait entraîner votre disqualification du processus de recrutement.