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Summary

HR Services at Bell Canada is seeking a highly skilled and motivated individual to join our team as a Payroll Manager. In this role, you will be responsible for leading and managing a team of payroll specialists. The successful candidate will ensure the smooth and efficient operation of payroll services, while maintaining a high level of customer satisfaction. This is a challenging and rewarding opportunity for an individual with excellent leadership, communication, and problem-solving skills.

Key Responsibilities

1. Team Leadership: Lead a team of payroll specialists by providing guidance, coaching, and performance management. Foster a positive work environment, promote teamwork, and encourage professional growth among team members.

2. Customer Service: Ensure exceptional customer service delivery by monitoring the quality and efficiency of payroll services provided by the contact center team. Address customer inquiries, resolve escalated issues, and proactively identify opportunities to enhance customer satisfaction.

3. Payroll Operations: Oversee the day-to-day payroll operations, ensuring accurate and timely processing of payroll for a large employee base. This includes managing employee data, calculating wages, deductions, and benefits, resolving payroll discrepancies, and adhering to legal and regulatory requirements.

4. Process Improvement: Continuously evaluate and improve payroll processes, systems, and procedures to optimize efficiency, accuracy, and compliance. Identify areas for automation and implement technology solutions to streamline payroll operations.

5. Performance Metrics: Establish and monitor key performance indicators (KPIs) to track the performance of the payroll team. Analyze data and generate reports to identify trends, areas of improvement, and performance gaps. Develop action plans to address any identified issues and drive performance towards established goals.

6. Collaboration: Collaborate with cross-functional teams, such as Payroll, HR, Finance, and IT, to ensure alignment and integration of payroll processes and data. Participate in meetings, projects, and initiatives related to payroll system upgrades, regulatory changes, and process enhancements.

7. Compliance and Risk Management: Stay updated on relevant labor laws, tax regulations, and industry best practices related to payroll processing. Ensure compliance with internal policies, procedures, and external regulatory requirements. Mitigate risks associated with payroll operations and maintain data confidentiality and security.

Critical Qualifications

• Bachelor's degree in Human Resources, Accounting, Business Administration, or a related field. Relevant professional certifications (e.g., Certified Payroll Manager) are a plus
• In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
• Experience in managing payroll operations and leading teams in a contact center or similar environment.
• Comprehensive knowledge of payroll processes, tax regulations, and employment legislation in Canada.
• Strong leadership abilities with a track record of building and developing high-performing teams.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with employees at all levels and customers.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Proficiency in payroll software and systems. Experience with SAP or other enterprise payroll systems is preferred.
• Demonstrated ability to drive process improvement initiatives and optimize operational efficiency.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced environment.
• Flexibility to adapt to changing business needs and work schedules as required.