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Senior Manager, Program Management
Bell
Administration
Toronto, ON, Canada · Mississauga, ON, Canada · Montreal, QC, Canada
Posted on Mar 12, 2026
Req Id: 428466
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
At Bell, tech product managers like you lead products that impact how our customers connect, work, learn and play. As a member of this multi-skilled team, you will partner with other like-minded professionals to lead exceptional customer experiences through cost-effective project delivery.
You’ll accelerate the pace of development, manage innovative and emerging product lines, drive product lifecycle management, use case development, business adoption, and more. You’ll bring the unique, best-in-class competitive benchmarking, analysis and business planning perspectives to the team that only you can offer.
Summary
The Senior Manager, Technical Product Manager, Salesforce plays a critical role in delivering Salesforce solutions that enhance operational efficiency and elevate the user experience. Working closely with business primes and Salesforce technical primes, this role ensures that business priorities are translated into scalable, high-quality end-to-end solutions. The position also contributes to project delivery excellence and drives effective change management to support successful adoption across the organization.
Key Responsibilities
Business & Product Leadership
- Partner with business primes to understand priorities, define requirements, and translate business needs into clear user stories, acceptance criteria, and process documentation.
- Prioritize and manage the product backlog, ensuring efficient delivery and alignment with project milestones.
Solution Design & Delivery
- Collaborate with Salesforce technical primes to shape end-to-end solution designs that align with architectural standards, data governance, and platform best practices.
- Lead backlog refinement, sprint planning, and release readiness activities to support predictable and high-quality delivery.
- Analyzing, refining, and publishing best practices methodologies and processes across Salesforce platforms
- Ensure solutions meet functional requirements through user story validation, testing support, and continuous engagement throughout the delivery lifecycle.
Project Delivery & Governance
- Contribute to project planning, risk management, and cross functional coordination to support on time and on scope delivery of Salesforce initiatives.
- Support business primes in the delivery of new products, processes, features & functionality, as well as automation, optimization & system enhancements based on ever-evolving business requirements
- Maintain documentation and support governance processes to ensure compliance with Bell’s enterprise standards and operational frameworks.
Change Management & Adoption
- Support change management activities, including stakeholder engagement, communication planning, training, and readiness assessments.
- Drive adoption by ensuring users understand new functionality and by gathering feedback to identify ongoing enhancement opportunities.
- Monitor solution performance and collaborate with stakeholders to optimize workflows and maximize platform value.
- Evolving and growing the internal Knowledge Base as new services and capabilities are made available
Critical Qualifications
- Experience as a Product Owner, Business Analyst, or Functional Lead within Salesforce environments.
- Strong understanding of Salesforce capabilities across core clouds (e.g., Sales Cloud, Service Cloud).
- Demonstrated ability to collaborate effectively with both business and technical stakeholders.
- Experience contributing to Salesforce project delivery in Agile or hybrid environments.
- Strong communication, facilitation, and problem-solving skills.
- Experience supporting change management and user adoption activities.
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 03/25/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that taking care of our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support your well-being and the well-being of your family too. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and have access to exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
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Created: Canada, ON, Toronto