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Customer Solutions Engineer - Transformation
Bell
Customer Service
Quebec City, QC, Canada
Posted on Jan 31, 2026
Req Id: 427384
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Summary
As a Customer Solutions Engineer within Bell’s BBM Transformation program, you will help shape the next generation
Key Responsibilities
Customer Centric Solution Design
- Translate B2B customer journeys, pain points, and operational needs into technical solution blueprints (APIs, integrations
- Drive best-in-class customer experience patterns—self-serve, omnichannel, zero-touch operations, SLA transparency.
- Validate that journey designs are feasible, scalable, and aligned with platform and architectural constraints.
- Experience & Service Design Partnership
- Partner with UX, service design, and product teams to validate concepts, prototypes, and service blueprints.
- Ensure design intent is technically implementable and operationally sustainable.
- Cross Functional Alignment & Discovery
- Lead technical discovery sessions with customers and internal teams.
- Facilitate alignment with Sales, Customer Success, Product, Architecture, Network/IT Engineering, and Operations.
Technical Architecture & Mapping
- Map customer journeys to backend services including APIs, orchestration, and data contracts.
- Maintain end to end traceability from Journey → Capability → Technical Component.
- Solution Engineering & Delivery Support
- Develop solution artifacts: sequence diagrams, integration contracts and interaction views.
- Ability to translate customer needs into AI powered solution opportunities (agentic workflows, proactive care, operational automation).
- Support PoCs and pilots.
- Codify reusable patterns, playbooks, and integration standards.
Critical Qualifications
- 5+ years of experience in solution engineering, systems integration, or technical architecture.
- Familiarity with enterprise BSS/OSS platforms (ServiceNow, Salesforce, etc.).
- Understanding of telecom service ordering, provisioning, SLAs, quoting, and incident flows.
- Experience presenting technical concepts to non-technical stakeholders and enterprise customers.
- Strong knowledge of REST APIs, microservices, integration patterns, and event driven design.
- Experience working across cross-functional teams.
- Strong communication and problem solving skills.
- Fluency in English required; French is an asset.
Technical Competencies
- Business & CX Competencies
- Systems Integration & API Design
- Data modeling and flow mapping
- Event-driven systems and orchestration
- Customer journey analysis
- Ability to balance customer, business, and technical outcomes
Preferred Qualifications
- Telecommunications or B2B experience.
- Understanding of enterprise connectivity, managed services, SD-WAN/SASE, cloud interconnect, network automation, or service assurance concepts.
- Experience with customer journey mapping or service design.
- Familiarity with DevOps, CI/CD, and observability.
Leadership Skills
- Proactive and results-oriented: Embraces challenges with enthusiasm and a positive "can-do" attitude, consistently exceeding expectations.
- Innovative and solution-focused: Proactively identifies opportunities for improvement and contributes creative solutions to enhance efficiency and effectiveness.
- Customer-centric: Demonstrates a strong understanding of customer needs and leverages this knowledge to deliver exceptional service and build strong relationships.
- Analytical and detail-oriented: Meticulously gathers and analyzes information to effectively identify and resolve complex problems.
- Collaborative team player: Actively contributes to a positive team environment, fostering collaboration and contributing to shared success.
- Growth-minded: Actively seeks opportunities to develop new skills and apply them to enhance job performance and contribute to organizational goals.
#LI-SS1
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Verdun || Canada : Ontario : Don Mills || Canada : Ontario : Mississauga || Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 02/13/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, QC, Verdun
Bell, one of Canada's Top 100 Employers.