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Description

About AWS
Amazon Web Services (AWS) empowers millions of organizations worldwide to build, innovate, and scale with the most comprehensive cloud platform available — from foundational infrastructure to AI and machine learning services that are redefining what's possible.

About the Role
We're looking for a strategic, hands-on leader to lead the Marketing Response Center (MRC) team for Japan, based in Tokyo.

The MRC accelerates customers' cloud adoption by connecting AWS solutions to business opportunities through personalized human engagement, augmented by AI-driven insights. We contribute to the sales pipeline by profiling, educating, and qualifying leads from marketing campaigns — converting them into sales-ready opportunities.
You will lead a team of MRC representatives, empowering them to execute lead follow-ups and campaigns that improve customer experience and accelerate cloud adoption. You'll partner with sales, marketing, and operations teams to build effective messaging, improve lead-to-opportunity conversion, and ensure leads are routed to sales for prompt follow-up.

What Sets This Role Apart
As a Senior MRC Manager, You will:
● Influence beyond your team — shaping cross-functional goals and leadership perspectives
● Negotiate resources and priorities — finding a path forward in ambiguous situations
● Drive long-term customer impact — across multiple initiatives and partner team metrics
● Lead and develop people — supervising a team and develop talents
● Leverage AI and technology — integrating AI-powered tools to scale impact and personalize customer experiences

Key Responsibilities
● Business Partnership: Partner with sales and marketing stakeholders to achieve business goals. Influence cross-functional priorities and negotiate resources.
● Strategy & Execution: Own business end-to-end — strategy, planning, execution, and measurement.
● Team Leadership: Develop talent and build a high-performing team. Provide guidance and support to drive individual and team goals.
● AI & Innovation: Champion AI, automation, and data-driven approaches to enhance productivity and scale personalized outreach.
● Operational Excellence: Drive performance reporting and dive deep into data to improve processes and outcomes.
● Cross-functional Impact: Lead global projects that drive operational excellence and better customer experience