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Description

Working Conditions:
•Report 5x per week to our Pasay office.
•This role will primarily be reporting on a night shift 9pm to 6am.
•Work during Holidays or overtime on critical and peak times as may be required by the Business.
•No experience is welcomed to apply
•Prefer candidates with 1-3 years of experience, with understanding of accounting principles and payment processing

The ideal candidate will need an understanding of finance operations and relationship management. He/she will have problem solving skills with the focus on improving the processes and strengthening the relationships with the vendors.
The candidate will have action-driven approach and will require to work proactively on issues on vendor’s account while identifying areas of improvement

Key job responsibilities
• Working on complex vendor inquiries and resolving the queries in a time bound manner
• Meet or exceed applicable metrics of the process assigned.
• Working on underlying issues and fixing the root cause/s
• Manage vendor queries via inbound email and outbound calls.
• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Efficiently manage queries and issues through pro-active coordination with vendor and internal teams.
• Understand the pain points of vendor and solve our vendor disputes.
• Providing prompt, efficient, detailed, customer-oriented service to vendors.
• Escalating when appropriate to direct manager and/or senior leaders.
• May be assigned to handle and manage inquiries in multiple languages, while maintaining primary communication in the assigned language.
• Perform other projects and duties as required.