Find your next role

Description

The goal of the Americas Account Compliance team is to implement effective controls to ensure regulatory compliance while continuously improving the customer experience. We are expanding our team and seeking a dynamic candidate to drive our Know Your Customer Anti-Money Laundering (KYC AML) and customer experience initiatives while maintaining an optimal SX as we grow.

The Senior Account Compliance Program Manager will be responsible for overseeing the expansion and enhancement of the organization's KYC AML and regulatory compliance program as the business grows and evolves. This role involves developing and implementing AML-related risks and compliance requirements across new products, services, markets, and channels while also emphasizing on best in class customer experience. The manager will work closely with compliance, risk, operations, and technology teams to ensure the program keeps pace with evolving business needs and regulatory requirements.

Key job responsibilities
• Develop and execute a comprehensive strategy to extend the organization's AML and non-AML regulatory compliance framework in alignment with business objectives and regulatory expectations
• Collaborate with business leaders to understand emerging compliance risks and requirements associated with new initiatives (including product and region expansions) and develop appropriate AML/non-AML regulatory mitigations
• Own the design and implementation of enhancements to AML/non-AML customer due diligence, reporting capabilities, and overall SX
• Oversee the development and deployment of new AML-related technologies, tools, and data sources
• Establish AML/non-AML regulatory policies, procedures, and training programs to support the expansion of the compliance framework
• Manage AML/non-AML regulatory projects, including resource planning, budgeting, and stakeholder communication
• Provide strategic guidance and subject matter expertise to cross-functional teams on AML and other compliance matters
• Report on the performance, initiatives, and ongoing enhancements of the Account Compliance program to senior management and the board of directors

About the team
Amazon's Account Compliance Program team operates within Selling Partner Services as a First Line of Defense (1LOD) function, ensuring Amazon meets its KYC, AML, and regulatory compliance obligations across the Americas marketplace. We design and improve scalable compliance controls governing seller onboarding and account integrity — balancing regulatory defensibility with seller experience. Our team partners cross-functionally with Legal, Product, Tech, and Operations to translate evolving requirements into automated, data-driven solutions. We're collaborative, distributed across the US, and guided by a bias for action and continuous improvement.