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Description

We're looking for a Sr. Manager, Category Merchant Manager to lead managers and their teams of Account Managers who provide strategic account services to US-based third-party sellers. This leader will own multiple Hardlines product families (GLs), driving category-wide initiatives that improve seller experience (SX) and customer experience (CX) at scale.

This role requires a builder — someone who can develop high-performing teams, drive financial outcomes, and operate at both strategic and tactical levels across a large, complex category portfolio.

Key job responsibilities
Team Leadership & Development
- Manage a team of Group Leaders (managers) and their teams of Account Managers delivering strategic services to 3P sellers
- Hire, develop, and retain top talent; build a bench of future leaders
- Set high standards for team performance, coaching, and career development
- Foster a culture of ownership, bias for action, and continuous improvement

Category Performance & Financial Stewardship
- Own financial planning, goal setting, and performance management for assigned Hardlines GLs
- Drive category health at scale — selection, pricing, inventory, and growth for 3P sellers
- Identify and close gaps to plan through data-driven interventions and seller-level strategies
- Partner with finance, category, and product teams on OP planning and in-year course corrections

Seller Management & Strategic Account Leadership
- Serve as a senior escalation point and strategic advisor for high-value 3P seller relationships
- Set the account management strategy for the portfolio — defining segmentation, coverage models, and engagement depth
- Drive seller-level business reviews and growth planning for top accounts; ensure teams deliver measurable seller outcomes
- Build trusted partnerships with key sellers, understanding their business goals and aligning Amazon resources to accelerate growth
- Champion the seller voice internally — advocating for tooling, policy, and process improvements that remove friction from the seller experience
- Ensure consistent, high-quality account management execution across all teams through playbooks, inspection mechanisms, and coaching rhythms

Category-Wide Initiatives
- Design and execute initiatives that improve SX and CX across the Hardlines portfolio
- Scale best practices and playbooks across GLs and account teams
- Identify systemic blockers to seller growth and drive cross-functional solutions
- Represent the Hardlines category in leadership forums, WBRs, MBRs, and QBRs

Stakeholder Communication
- Deliver clear, concise written narratives and verbal updates to executive audiences
- Influence across organizational boundaries to drive alignment and resource allocation
- Translate complex category dynamics into actionable recommendations for senior leadership